Job Description For Sales Operations Specialist EMEA
Wyndham Hotels & Resorts is now seeking a Sales Operations Specialist EMEA to join our team in London, United Kingdom.
Job Summary
The Sales Operations Specialist EMEA is a key member of the Sales Operations EMEA team. This role is both hotel-facing and internal-facing, responsible for enhancing the presence of the Sales EMEA team to hotel partners through the development and delivery of learning materials, initiatives, and webinars.
The position focuses predominantly on Sales and Marketing, engaging hotel partners through targeted projects, managing Sales EMEA content, and ensuring strong representation on digital channels and during webinars. The role also acts as a central point in improving our communication to our global accounts and our hotels.
Additionally, the role requires quarterly data collection to support sales operations insights and reporting. This person must be able to work independently on projects, oversee the team when needed, and contribute strategically to enhance sales and marketing effectiveness.
Successful candidates will be required to provide evidence of the ability to work legally in the United Kingdom.
Responsibilities
Sales Marketing
- Support the Sales EMEA team from planning to executing of their events, tradeshows, and sales missions to enhance visibility and reputation.
- Create and curate sales collateral and brochures, including pitch decks, flyers and sheets tailored for seller needs and hotel engagement.
- Work with the Brand Marketing teamto ensure alignment between Sales programmes and initiatives, and Marketing efforts.
- Manage and curate Global Sales EMEA content for digital channels and webinars.
- Oversee the implementation and utilisation of sales enablement tools and platforms (e.g., CRM, TradeShows and email marketing tools).
- Oversee Sales client communications through email marketing platforms, boosting sales outreach to drive greater contribution.
- Manage Sales and EMEA hotel portfolio presence on Wyndham's website, and Cvent MICE and work closely with Digital Marketing teams to enhance visibility.
Sales EMEA - Sales Learning & Hotel Engagement - Design and deliver comprehensive training programmes for new and existing sales team members, focusing on both sales skills and hotel engagement strategies.
- Develop and implement external training programmes and webinars internally for Sales EMEA teams as well as externally for hotel partners in EMEA.
- Manage the Sales-related database across EMEA within platforms such as Showpad and SharePoint to support Sellers' efforts.
- Work with the Sales Operations team to develop and manage structured onboarding guides to ensure new hires are quickly equipped with the necessary knowledge and skills.
- Provide ongoing training and development opportunities to support continuous learning.
- Ensure the effective utilisation of Sales tools and platforms to optimise team performance and sales engagement.
Sales Operations Support - Work closely with the Sales Operations Manager EMEA to support sales operations functions as well as feeding and streamlining Sales Communications, ensuring consistency and alignment across all channels.
- Assist in the data collection process on a quarterly basis to support sales operations insights and reporting.
- Collaborate on sales operations project management to ensure efficient execution of marketing and communication initiatives.
- Serve as key support to the Sales Operations Manager EMEA, taking ownership of projects and overseeing team operations when required.
Personal Development - Take responsibility for personal andprofessional development in preparation for "next level" responsibilities.
ComplexityThe Sales Operations Specialist EMEA is instrumental in executing dynamic sales, marketing, and logistics requiring a blend of adaptability and diverse skillset. Collaborating extensively with internal and external stakeholders, this role thrives in a matrix organisational structure demanding autonomy and cross-cultural competence.
Central to the complexity is the ownership of the Sales and Marketing coordination process, necessitating proactive coordination for timely responses and issue resolution. Serving as the subject matter expert in relevant tools, the Specialist plays a key role in educating and training team members, hotels and partners.
Adding to the complexity, the role mandates a proactive approach to self-learning, crucial for meeting unique support needs in diverse events. The role operates with a level of responsibility that goes beyond coordination, embodying ownership, expertise, and proactive engagement with multifaceted tasks.
They will further support the team by providing a variety of administrative services on an 'as required' basis.
Scope/ Financial Responsibility Although this position does not manage a separate cost centre, it is the responsibility of the Sales Operations Specialist EMEA to manage their expenses accordingly.
This person will hold a level of influence amongst existing and potential clients as well as in the managed and franchised hotels, and will act as a Sales EMEA ambassador for the company and our brands as we expand our visibility in the EMEA region.
Key Competencies/ Soft Skills - Strong leadership skills, with the ability to work autonomously and take initiative without direct supervision.
- High-level multitasking ability, effectively managing competing priorities.
- Excellent project management skills with cross-functional collaboration experience.
- Strong written and verbal communication with an ability to engage stakeholders at all levels.
- Adaptable and flexible, embracing new ideas and initiatives to meet changing business needs.
- Proactive problem solver with a results-driven mindset.
Technical/ Design Skills - Advanced proficiency in Adobe Creative Suite (e.g. InDesign, Photoshop and Illustrator) for marketing materials and event branding.
- Strong experience with marketing automation tools (e.g. HubSpot, Marketo and Salesforce Marketing Cloud).
- Proficiency in Monday.com for project management or other platforms such as Atlassian, Trello, Jira etc.
- Experience in CRM(Salesforce) and email marketing tools, and event management platforms (Cvent).
- Innovative mindset with a strong understanding of AI trends in sales and marketing.
- Flexible and adaptable to evolving tools and technologies.
- Language Requirements: Fluent English (mandatory). German proficiency preferred to support engagement in local markets.
Required Experience - Minimum 1 year of experience in Sales and Marketing within the hospitality, travel, or related industries, along with project management expertise.
- Previous experience in a similar role or within a Global or National-level Sales & Marketing Organisation is highly preferred.
- Event management and organisation experience across diverse markets is essential.
- Proven ability to work independently on projects and oversee team operations when required.
Organisational RelationshipsThe incumbent will be reporting directly to the Sales Operations Manager EMEA.
COMPANY OVERVIEW: Wyndham Hotels & Resorts is the world's largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company's mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands-think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8-Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.
Job Location: WHG United Kingdom,4th Floor, 3 Shortlands,Hammersmith,London W6 8DA
Employment Status: Full-time
Employment Disclaimer In some locations around the world, Wyndham Hotels & Resortsmanages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resortsperforms recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels&Resortsis serving only as the recruiter and will not be my actual employer.
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