Manager, Openings and Operations Training

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Manager, Openings and Operations Training

Wyndham Hotels & Resortsis now seeking aManager, Openings and Operations Training to join our team.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You'll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you'll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can't wait to welcome you!

The Role

The Manager, Openings and Operations Training is responsible for planning and delivering training program(s) and brand standards at the property level for onsite hotel openings. This position is home- based with up to 90% travel.

What you'll do

• Facilitates and presents to large groups of people in a classroom or conference setting in support all franchise training program(s) as needed to include, but not limited to:
  • Openings
  • Hospitality Management Program
  • Onsite Custom Training
  • Regional Events
  • Virtual Training
• Conducts property training(s), to including but not limited to service, product quality, brand standards, Wyndham resources and operational administrative training for all team members of the hotel using verbal presentation skills, program materials (job aids, checklists, etc.), audio/visual aids/presentations and computer equipment to varying audiences as needed during the onsite opening or activities.
• Maintains and continually increases skills and knowledge as needed to successfully perform as a facilitator. Keeps abreast of Wyndham policies, procedures, systems updates and brand standards. Utilizes influencing skills to communicate those policies, procedures and standards at the property level and assure property understanding and participation. Participates in Wyndham University sponsored training events as introduced and required.
• Conduct virtual training sessions as needed to fulfill training needs of internal and external customers.
• Conducts all training planning activities, including setting up all travel accommodations, pre-opening planning activities, communicating the training schedule, coordinating with the property manager to arrange all meeting logistics, distributing the welcome pre-opening communication(s) and updating the training program tracker(s) to ensure all pre-opening tasks are complete. Communicates schedule changes to all impacted parties when opening dates change and adjusts plans accordingly.
• Collaborates and assists with the development and on-going updates of facilitator and participant guides, such as job aids, checklists, communication templates, etc. Collaborates with the Instructional Design team in the design of onsite materials and measures learning progress and effectiveness of individual programs onsite.
• Communicates the status of training progress and performance via regular emails and (or) calls to appropriate parties from but not limited to Franchise Operations, Brand Operations and Hotel Openings team members. Identifies and escalates potential issues or concerns with hotel readiness to open with these parties as needed.
• Conducts all post-opening activities, including communications, training performance evaluations in a timely manner, adhering to appropriate templates in consistency with the greater training team as well as expense reporting within required franchise accounting procedures. Updating all Learning & Development team tracking, including expenses, reporting obtained certifications during an opening and, following up on pending property support items to ensure resolution and providing post-opening support to the hotel as needed.
• Demonstrates the ability to multi-task, balance and continually meet deadlines while supporting projects and work with extensive travel and onsite training commitments, such as timely response to emails, and completing assigned tasks.
• Provides operations insight for new training initiatives to help ensure accuracy and brand-wide adoption.
  

You'll be successful if you have

• May be required to lift or carry, push or pull heavy objects; kneel, bend or stoop, ascend or descend ladders or stairs.
• Capable of working in a fast-paced environment and in stressful situations.
• Must respond to multiple task interruptions and still provide service to internal and external customers in a professional and courteous manner.

Required Qualifications/Experience

• High School Diploma or GED required.
• 3+ years Hotel Operations Management Experience.
• Previous training and facilitation experience preferred.
• Experience with Wyndham Hotels & Resorts specific software and systems and programs preferred.
• Must be fluent in English. Proficiency in additional languages (e.g., Spanish) highly desired.
  

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world's largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company's mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands-think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8-Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.

Employment Status: Full-time

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