Intern, IT Service Management & Desktop Support

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Intern, IT Service Management & Desktop Support

Wyndham Hotels & Resorts is now seeking a Intern, IT Service Management & Desktop Support to join our team at the Parsippany - 22 Sylvan Way location in Parsippany , New Jersey .

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You'll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you'll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can't wait to welcome you!

The Role

The IT Service Management/ Desktop Support Intern position typically involves providing technical support to end-users, troubleshooting hardware and software issues, and assisting with the maintenance and deployment of IT systems.
Interns may also help manage IT service requests, document technical procedures, and support the IT team in various projects.
The role aims to enhance the intern's understanding of IT infrastructure and service management processes. It offers hands-on experience in a professional IT environment, preparing interns for future careers.

What you'll do

• Assist the Desktop team with resolving support issues, and device upgrades for our local and remote team members.
• Complete desktop moves, refreshes and incident resolution weekly.
• Participate in chatbot initiative
• Update knowledge base and SOPs to support identified chatbot business cases
• Assist in the development of business dashboards using Power BI
• Dashboard metrics

You'll be successful if you have

• Microsoft OS and Applications knowledge, a plus
• Technical writing
• Effective communications
• Knowledge of SQL queries
• Organized, great communicator, willing to actively engage
• Strong customer service orientation
• Able to work independently

Required Qualifications/Experience

• Computer Science or related field.
• Related class work or hands-on experience with computer troubleshooting and data analysis a plus.
• Be enrolled in an accredited college, university or trade school undergraduate or graduate degree program.
• Be anundergraduate Rising Senior or pursuing a graduate degree.

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world's largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company's mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands-think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8-Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.

Job Location: Parsippany - 22 Sylvan Way , 22 Sylvan Way , Parsippany , New Jersey 07054
Employment Status: Full-time