Experienced hospitality professional with a demonstrated history of working in the hospitality industry. Over 8 years of experience in luxury hotels in India, Kuwait and UAE. And last worked on luxury cruise ships in USA. Have extensive front office backgrounds and strong operational skills with a focus on guest needs and satisfaction. Adapted to introducing new luxury standards and improvements to guest service and efficiency. Knowledge of the hospitality segment, OTA. Adept at encouraging more business through meaningful engagement and a commitment to managing guest relations. Committed to maintaining a positive attitude while delegating front office duties to ensure smooth operations.
Industry: Hotels & Resorts
Department: Front of House
Job Level: Supervisor
Nationality: India
Current City: Dubai
Current Country: United Arab Emirates UAE
Education Level: Post Graduation
October 2020 - December 2022
Jaipur National University, India
April 2013 - April 2017
Tripura University,, India
July 2015 - July 2016
Ashok Institute of Hospitality & Tourism Management., India
January 2011 - January 2013
Tripura Board of Secondary Education, India
2023 - 2023 (0Months)
Royal Caribbean International, United States
Takes ownership of guest concerns by following-up and ensuring complains are resolved to the guest’s satisfaction.
2020 - 2022 (2 Years)
Sharjah Collection by MYSK, United Arab Emirates UAE
Ensure that guests have a smooth stay at the hotel.
2019 - 2020 (1 Year)
Wahaj Boulevard Hotel Mahboula Kuwait, Kuwait
Support team members in handling guest requests and inquiries to ensure a positive outcome is achieved. <br> Supervise the efficient operations of the front office, including VIP check-in and check-out procedures. <br> Posts room charges and taxes to guest accounts. <br> To verify that all charges posted from the POS software, all outlet software had reached the correct guest folios and were not missing.
2016 - 2019 (3 Years)
Hotel Yogi Executive Mumbai India, India
* Greet, Check-in and Check-outs and settle guest accounts while ensuring all service standards are followed. *Coordinate with the sales marketing team to ensure maximum sales of the hotel room. * Demonstrate positive leadership characteristics, with inspire Team Members to exceed standers. * Perform bookkeeping, reservations and clerical duties. * Maintains a friendly, cheerful and courteous demeanor at all times.
2015 - 2016 (1 Year)
Lalitha Mahal Palace Hotel Mysuru India, India
* Greeting trained on all front office functions. br* Escort the guest to the room and explain all hotel and rooms facilities. br* Maintain an inventory of reservation, vacancies and room assignments. br* Report to front office manager any maintenance that needs attention at the Lobby. br* Attending phone calls, and forwarding them to the concerned people. br* Receiving couriers and forwarding them to the addressed people.
