About Us

Sandman Hotel Group is Canada’s fastest-growing, privately-owned hospitality company. A Canadian success story, we are continually refining our guest experience, finding new cities to call home, and we’re always on the move! By choosing Sandman Hotels, Resorts, Inns, Suites, or one of our premium Signature locations, you are guaranteed the extra measure of quality, comfort, and personal convenience you are looking for. Sandman Hotel Group proudly owns and operates 56 hotels in 4 countries with 51 locations across Canada, 3 in the UK, 1 in Ireland, and our first US location in Plano, Texas. In addition to great accommodations, you can enjoy a variety of dining options during your travels. Choose from a casual yet upscale dining experience at CHOP Steakhouse & Bar or enjoy a stylish meal in a relaxed environment at Moxie’s Grill & Bar. Alternatively, you can choose the convenience of Denny’s Restaurants, Shark Club Sport | Bar | Grill, Rockford Wok | Bar | Grill, or get together with friends at one of our popular lounges. At Sandman, we understand. For over 50 years, we have made it our business to take care of the details to ensure your stay with us is enjoyable, comfortable, and affordable.

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Receptionist/Guest Service Agent

Industry : Hotels & Resorts

Department : Front of House

Location : Glasgow, United Kingdom

Level : Staff Line level

Posted : 21 Dec 2024

Job Role : Receptionist

Recruiter : Sandman Hotel Group

Job Ref : HOZ4246

Employment Type: Permanent

Job Type :

Validate Through : 2025-01-19

Salary Range (monthly): 1 to 2,000

Contact : HR Department

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Receptionist/Guest Service Agent

Join our team and enjoy the many benefits of working for Sandman Hotel Group, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

We now have an exciting opportunity for a Guest Service Agent/Receptionist to act as the Hotel's front line in welcoming our guests. You will be the human face of the business so a warm and genuine personality is essential. Experience in hotel reception is desirable although absolutely not a requirement; a sunny disposition, impeccable communication skills, smart appearance and a genuine pro-active passion for service are the key attributes we will be looking for.

Key responsibilities of the role include:

Welcome and check in/out of guests.
Cash handling and processing credit card transactions.
Handling telephone and email enquiries in a timely and professional manner.
Taking and processing reservations though our Property Management System.
Providing information to guests about the hotel and local area.
Creating a warm and welcoming environment for our guests.
Upselling ancillary hotel services.
Liaising with all hotel departments as required.
To anticipate and address guest's service needs.
Any additional tasks assigned by management.

Full time working hours will be 40 per week on a shift basis including weekends.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS

Additional Holiday with length of service milestones
Flexible schedule
Pension
Rewards and recognition
Growth opportunities
Dedicated Training Programme
Team, Friends and Family Hotel rates
Up to 40% of food discounts
Referral Bonus starting at £250
X3 complimentary nights stays to use in the UK, Ireland or North America
Education & Skills Development Reimbursement program
All Northland United Kingdom & Ireland team members are eligible for their brands specific perksin North America

In return for your hard work and commitment we offer a competitive salary, a great range of benefits and on-going training, development and career growth.

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in UK to apply.

**Applications will not be accepted via email or in person.

**We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**

**ABSOLUTELY NO PHONE CALLS PLEASE**