Purshottam jaydev Sharma

Guest Services Associate - CONRAD HOTEL
SOUTH DELHI, India

Timeline

ABOUT

Experienced Server bringing enthusiasm,Dedication and an exceptional work ethic.
Trained in Customer Services with Knowledge of Indian Wines , Indian Cuisine,, Continental Cuisines, High Energy and outgoing with a dedication to positive Guest Relations

High volume Dining , Customer Service and Cash Handlings Background .

Work well Under pressure
Exceptional Interpersonal Skills
Trained in Liquor,Wine , and Food Service
Master of Sales Techniques
Food Ingredients Experts
Point of sales (POS)System Operation
Highly Responsible and Reliable
Food Safety Understanding
Upbeat , Friendly and Positive.

Basic Info

Industry: Hotels & Resorts

Department: Food and Beverage Service

Job Level: Staff Line level

Nationality: India

Current City: SOUTH DELHI

Current Country: India

Education Level: Graduation

Purshottam jaydev Sharma's Activity

Education

Bachelor Degree , Hospitality Administration/
October 2018 - Present

Lakshya Bhartee Institute of International Hotel Management , India

High School Diploma - F&B Service , Waiter/Wa
September 2017 - November 2018

Singhania University , India

F&B Service Level - 4
May 2017 - September 2017

National Skill Development Corporation, India

Certifications & Awards

Food & Beverage Service NSQF Level: 4
Tourism And Hospitality Skill Council

Skills

Have the Ability to Provide Multitask Food Service Professional Appearance Intuitive Hospitality Best Practice Accurate Money Handling Guest Complaint Resolution Bill Computation High Volume Dining Resolving Issues Menu Costing Phone Etiquette Flexible Schedules Presentation Skill Decision Making Skilled Multi-Tasker Point of Sale [POS] System Microsoft Word Microsoft Office Retail Inventory Control Food& Beverage Hotel management Hospitality Management Catering Guest Experience Cash Handling Wine Knowledge Entertaining Interpersonal relationships Team Leader ship Time efficient

Experience

Guest Services Associate
2019 - 2020 (1 Year)

CONRAD HOTEL, India
•Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.

•Answered guest inquiries and provided information regarding hotel services and amenities.

•Worked closely with guests, some VIP or celebrity, with a high degree of respect for privacy.

•Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

•Managed accurate register and produced daily sales reports backing up inventory usage numbers.

•Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.

•UpSold menu items to customers, driving up per sale revenues and maximizing profits.

•Maintained secure cash drawers, promptly resolving discrepancies for accuracy.

•UpSold daily specials and beverage promotions to exceed daily sales goals.

•Applied excellent organizational and multitasking abilities to handle simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Guest Services Associate
2018 - 2019 (1 Year)

NOVOTEL HOTEL, India
•Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

•Anticipated guest needs and provided proactive service.

•Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

•Served alcoholic and non-alcoholic beverages in bar environment.

•Received number of beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.

•Communicated with guests to record orders and assess needs.

•Applied comprehensive knowledge of wine, cider, and beer as well as appropriate entree pairings, increasing daily beverage sales by 5 % on average.

•Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.

•Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.

Bistro Team Member
2018 - 2018 (0Months)

Leela Palace Hotels and Resorts, India
•Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays, and delivery bags.

•Collaborated with the kitchen team to support order preparation, manage efficient deliveries, and minimize customer service issues by verifying meals.

•Kept register accurately through correct billing, payment processing, and cash management practices.

•Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

•Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

•Printed dining checks with total due, collected payment, and offered receipts to complete transactions.

•Collected payment for food and drinks served, balanced cash receipts, and maintained an accurate cash drawer.

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Guest Services Associate - CONRAD HOTEL SOUTH DELHI, India

Purshottam jaydev Sharma

ABOUT

Basic Info

Purshottam jaydev Sharma's Activity

Education

Certifications & Awards

Skills

Experience

Guest Services Associate - CONRAD HOTEL
SOUTH DELHI, India