Corporate Housekeeper

DUTIES & RESPONSIBILITY - STRATEGIC 

1. To oversee and assist in implementation and update of the Housekeeping Departmental SOPs at all properties responsible for.
2. To conduct regular communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary in all units.
3. To follow up with the unit EHK/ AM on all operational matters and guests feedback on a daily basis.
4. To ensure the monthly MIS is generated in a timely manner in all units and figures reported are authentic and all revert on queries raised.
5. Recommends and defines operational objectives and develops specific short-and long-term plans to achieve organizational growth.
6. Provides guidance and focus to the department to develop and implement business plans
7. To ensure the minimum benchmark scores of the Mystery Audit are achieved, to analyse the results, prepare and implement appropriate action plans.
8.  To keep abreast of the Hotel Guest feedback, complaints, views, etc. received through Rlike, Brand Gain and other channels.
9. Researches & analyses new products, pricing & services in the market and introduces these ideas in lines of the operational budget to achieve maximum profitability.
10. Identifies key drivers of business success and keeps team focused on the critical processes to achieve results; ensures integration of hotel goals in departmental game-plans
11. Integrates business information and foresees events which may directly or indirectly affect the department’s business plan and works on an effective strategy to address the same.
12. Establishes, in co-ordination with Senior Management Team and PR, plans, objectives and strategies to build a positive image thereby maximizing customer satisfaction and goodwill.
13. Formulates the Annual Operating Budget to determine the projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan.
14. Prepares and participates in the Monthly Review.
15. Designs & implement a consistent guest recognition program.
16. Participates in the exercise on defining KRA initiatives and the monthly review process for his/her department.
17. To approve all purchase requests and invoices for Housekeeping related expenses and raise requests in HO
18. To maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
19. To ensure that Housekeeping operates with the lowest possible cost structure while also delivering exceptional service to the guest, proactively managing costs and controlling wastage.
20. To ensure that all relevant hotel, company and local rules, policies and regulations are adhered to.
21. Contributes in Developing and implementing (Department) service standards regarding the quality of product & Service.
22. Develops, interprets and implements the hotel policies, operating procedures, training programs , manuals, directives, work schedules , rules and regulations for the (Department)staff and personnel and also plans and organizes successful (Department) activities like promotions and food festivals in the hotel and overseas.
23. Develops and monitors strategies, procedures and policies for enhancing revenue and controlling expenses.
24. Plans for future staffing needs.
25. Defines service standards regarding cleanliness, amenities and maintenance in rooms and public areas and ensures adherence to these.

OPERATIONAL

1. Periodic travel to all the hotel units for review and guidance. Agenda to be shared before travel to the respective hotel unit. Travel plan to shared well in advance for approval and meeting points to be circulated.
2. Whenever on site - To conduct audits for guest rooms, public areas and BOH as per I Auditor
3. To be responsible for the inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, uniforms, etc.
4. To communicate with the Materials department to ensure the timely ordering and receipt of additional stock as required.
5. To carry out inventory-taking of supplies and operating equipment as required by the Finance Department.
6. To communicate with and supervise all the hotel’s contracted pest-control and other contracted companies to ensure that effective programmes are instituted and maintained.
7. To work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
8. To make sure that Housekeeping employees work in a supportive and flexible manner with other departments.