Assistant L&D Manager / L&D Manager

Salary Details

Salary Description: attractive salary and benefits

Job Description For Assistant L&D Manager / L&D Manager

Candidate should preferably have previous experience in a similar role with reputed hospitality organizations.
Key Responsibilities:

1. Training Strategy & Development:

   • Develop and implement comprehensive training programs based on the hotel’s operational needs, guest service goals, and employee development objectives.
   • Identify training gaps through needs analysis, performance reviews, and collaboration with department heads.
   • Create annual L&D plans aligned with business strategies and Talent & Culture policies.

2. Training Delivery:

   • Facilitate training sessions, workshops, and seminars across various departments (Housekeeping, F&B, Front Office, etc.).
   • Ensure onboarding programs for new hires are effective and support seamless integration into the hotel’s culture.
   • Utilize a variety of instructional methods (classroom, e-learning, on-the-job) to cater to different learning styles.

3. Program Management:

   • Design and manage leadership development programs for mid-level and senior management.
   • Lead soft skills, guest interaction, and compliance training (e.g., health & safety, hygiene standards).
   • Oversee the implementation of brand standard training and ensure adherence across departments.

4. Evaluation & Reporting:

   • Evaluate the effectiveness of training programs through feedback, assessments, and KPIs.
   • Regularly report on training activities, ROI, and employee progress to senior management.
   • Continuously update and improve training materials in line with industry trends and hotel needs.

5. Collaboration & Communication:

   • Work closely with department heads and supervisors to support their team’s development needs.
   • Partner with external training vendors and institutions when necessary for specialized training programs.
   • Act as a coach and mentor to employees, fostering a learning culture across the hotel.

6. Budget & Resource Management:

   • Manage the L&D budget, ensuring cost-effective solutions for training and development.
   • Source and recommend suitable tools, platforms, and resources for effective learning.

7. Compliance & Certifications:

   • Ensure all training programs comply with hospitality industry regulations and hotel brand standards.
   • Maintain records of employee training and certifications, ensuring all legal and brand requirements are met.

Preferred Skills:

• Experience working in luxury or 4-5 star hotels.
• Certification in L&D, Training, or a related field.
• Strong interpersonal and coaching skills.
• Ability to work effectively with cross-functional teams.