In a hotel where every department plays a vital role in ensuring smooth operations, the position of the General Manager (GM) is paramount. Without strong leadership and effective management, the organization may lack a solid foundation. However, even with a firm foundation, the Chef’s role is equally significant—if the hotel fails to deliver quality food, guest satisfaction and overall success may be compromised. Similarly, the importance of Housekeeping cannot be overlooked. A guest’s first impression often hinges on cleanliness, and no one would want to stay in a hotel that appears unkempt or poorly maintained.
With each department contributing uniquely to the guest experience, which do you think plays the most crucial role in a hotel’s success?
