Versatile Professional with 9 Years of Dubai-based Experience in Secretary, Sales Admin, and Customer Service, Passionate about Achieving Excellence
Industry: Hotels & Resorts
Department: Head Office & Admin
Job Level: Management
Nationality: Philippines
Current City: Dubai
Current Country: United Arab Emirates UAE
Education Level: Diploma
2023 - 2023 (0Months)
BATEEL INT\L, United Arab Emirates UAE
Comprehensive support to directors, encompassing communication handling, travel and calendar management, email and inquiry management, attendance management, recruitment support, and incident reporting.
2020 - 2023 (3 Years)
Al Accad Department Store (Organic Foods and Cafe), United Arab Emirates UAE
Supported the HR team by participating in the selection, hiring, and performance evaluation of team members. Streamlined administrative and production systems, policies, and procedures. Implemented menu costing and planning strategies to ensure targeted yield levels for recipes and food production. Effectively controlled production wastage and pilferage through efficient planning and forecasting of items for order. Conducted thorough research to identify potential suppliers, comparing processes to secure the best deal and higher profit margins. Maintained an inventory monitoring system and prepared orders to replenish stock, preventing overstock or understock situations.
2020 - 2020 (0Months)
Intelligent Foods, United Arab Emirates UAE
Managed and cultivated B2B client relationships, demonstrating expertise in handling online orders with meticulous processing and ensuring timely and satisfactory deliveries. Served as a crucial link between the sales team and clients, providing essential information to enhance collaboration and streamline communication channels. Provided comprehensive post-sales support, promptly addressing client inquiries and resolving issues to contribute to improved customer satisfaction. Proactively tackled potential issues in the order fulfillment process, resulting in a significant 90% improvement in on-time deliveries. Collaborated with the logistics team to optimize shipment tracking, reduce errors, and enhance real-time visibility for clients.
2016 - 2019 (3 Years)
Reem al Bawadi, United Arab Emirates UAE
Proactively managed the executive's calendar, prioritizing strategic engagements, meetings, and events. Anticipated potential scheduling conflicts and optimized time for high-priority tasks. Acted as a gatekeeper for the executive's communication channels, filtering and prioritizing emails and calls to ensure focus on key priorities. Drafted and edited executive-level correspondence, maintaining a consistent and professional communication style aligned with the executive's preferences. Coordinated high-impact meetings, preparing comprehensive agendas, pre-briefing the executive, and ensuring prompt execution of post-meeting follow-up actions. Managed sensitive and confidential information with utmost discretion, including contracts, strategic plans, and executive decisions.
2015 - 2016 (1 Year)
Al Halal Meat Factory, United Arab Emirates UAE
Efficiently processed purchase orders, promptly issuing transaction sales invoices. Verified orders with meticulous attention to customers' personal information and payment details. Proactively communicated with customers via phone or email to address inquiries and collect any missing information. Maintained and updated accurate sales and customer records comprehensively. Compiled detailed monthly sales reports, contributing valuable insights for data-driven decision-making. Expedited orders through effective internal communication and collaboration. Directed customer feedback to relevant departments, facilitating continuous improvement. Identified and recommended new products to enhance the existing offerings. Provided valuable administrative support to the sales department.
2013 - 2015 (2 Years)
Le Meridien Dubai, United Arab Emirates UAE
Managed sales orders with precision and timeliness, ensuring efficient processing. Promptly generated and issued sales invoices. Maintained and updated customer and sales databases for accuracy. Interacted with customers via phone and email, addressing inquiries and providing support to enhance satisfaction. Prepared and managed documentation for presentations, proposals, and contracts. Provided secretarial support to management by handling correspondence, managing emails, and facilitating smooth office operations.
2010 - 2013 (3 Years)
Al Accad Department Store (Organic Foods and Cafe), United Arab Emirates UAE
Ensured a well-organized office environment by coordinating maintenance, ordering supplies, and managing repairs. Answered and directed phone calls, emails, and various forms of correspondence. Maintained and organized both physical and digital records for easy accessibility and proper document storage. Drafted, proofread, and edited documents, reports, and presentations. Prepared and distributed meeting agendas and minutes, and coordinated meetings, managing room setup, catering, and ensuring materials were ready for efficient proceedings.
