Dynamic and results-driven marketing professional with extensive experience in the industry. Proven track record of developing and executing successful strategies that increase brand awareness, lead generation, and customer engagement. Skilled in leveraging multiple channels to increase acquisition and retention. Adept at managing creative and technical teams to deliver high-impact campaigns. Heads the overall business marketing strategy and oversees the day-to-day running of the departments, including market research and advertising, social media, sales leads, and new project opportunities. Brings 16 years of experience working in the hospitality industry, with senior management roles in the Middle East and Africa in international hotel brands, including Marriott, Hilton, and Kerzner International. Excels in idea generation and relationship building, maintaining the customer-focused approach he has fostered over the years in client-centric environments.
Industry: Travel & Tourism
Department: Sales and Marketing-PR
Job Level: Director
Job Role: Marketing Director
Nationality: Egypt
Current City: Dubai
Current Country: United Arab Emirates UAE
Education Level: Graduation
2018 - Present (6 Years)
ClubTogether Hospitality Ltd, United Kingdom
Generally responsible for planning, developing, implementing, and monitoring the overall business marketing strategy.
2022 - Present (2 Years)
Angels of Medical Care, United Arab Emirates UAE
Spearheaded strategic marketing initiatives to create brand recognition and increase market share. Analyzed and synthesized market data to make informed decisions on marketing strategies and tactics.Developed digital and traditional marketing campaigns across multiple platforms. Researched and analyzed opportunities for brand development to engage the organization\s target audiences.
2021 - Present (3 Years)
GMCClinics, United Arab Emirates UAE
Heads the Marketing and Business Development function at GMC Healthcare and oversees the day-to-day running of the departments, including market research and advertising, social media, sales leads, and new project opportunities.
2019 - 2021 (2 Years)
Emirates Grand Hospitality, United Arab Emirates UAE
Overseeing the existing portfolio and opening new hotels, and contributing to further growing the hotel brands. Responsible for hotel openings, quality management, and operations support, including Rooms Division, Food & Beverage, Spa, and Marketing. Working closely with Owner and Hotel General Managers to ensure successful implementation of brand initiatives, programs, and other corporate initiatives into operating hotels.
2018 - 2019 (1 Year)
Marriott International, United Arab Emirates UAE
Lead and directed a team of 80+ associates, including managers. Responsible for the overall operations of the hotel, ensuring standards, policies, and procedures were being exceeded in the front office and housekeeping. Controlled average daily rates, average checks, staffing levels, environmental projects, and guest history and resolved all guest issues.
2016 - 2018 (2 Years)
Marriott International, United Arab Emirates UAE
Responsible for administering the front office functions and supervising staff daily. Front office areas include Bell Staff, Switchboard, and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures, ensuring an efficient check-in and check-out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
2015 - 2016 (1 Year)
Hilton Hotels & Resorts, United Arab Emirates UAE
Carrying out the duties and responsibilities of the manager on duty. Assign and instruct Guest Service Agents, Operators, and Bell Attendants in work details. Responsible for ensuring consistent quality of customer service is provided to all guests following Hilton Standards. Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests as required. Promotes hotel services, amenities and up-sells products to the guests. Taking account of the established service standard and Management guidelines.
2015 - 2015 (0Months)
Hilton Hotels Resorts, United Arab Emirates UAE
Supervise and oversee all the duties performed by all employees of the Front Desk. Make sure that all employees complete their essential tasks before leaving. Discipline, counsel, and coach employees if necessary, using proper techniques and documentation. Responsible for daily monitoring and proper training of all service levels provided by employees to fellow employees and guests. Assist with any problem in scheduled shifts on the night audit shifts. Responsible for monitoring and supervising that all employees follow proper cash handling procedures. Maintained and monitored proper front office operational supplies. Maintained hygiene and organization of the front desk, back office, and front desk closet. Ensure the accuracy of rooming lists, groups, arrivals, amenities, etc. Maintain cleanliness and organization of back office, front desk, and front desk closet.
2013 - 2015 (2 Years)
Atlantis The Palm, Dubai, United Arab Emirates UAE
The initial point of contact for the resort customers by providing an exemplary guest contact experience. To provide all customers with the highest level of customer service, exhibiting interest, enthusiasm, and a professional image. Generate and maximize revenue opportunities and the highest levels of conversion and through various revenue programs. Provide an efficient Reception service to all guests, offering information and giving particular attention to all guest\s unique requirements. Ensuring all check-ins and check-outs run smoothly and that all cashiering transactions are processed promptly and correctly both day and night. Also, offering a more personalized service with the concepts mentioned earlier but on an executive level.
2010 - 2013 (3 Years)
Coral Sea Hotels, Resorts And Nile Cruises, Egypt
Represents the hotel to the guest throughout all stages of the guest's stay. Determinates a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the correct hotel personnel.
2007 - 2010 (3 Years)
Coral Sea Hotels, Resorts And Nile Cruises, Egypt
• Answered incoming calls and assisted customers with inquiries and requests professionally and on time.
2006 - 2007 (1 Year)
Coral Sea Hotels, Resorts And Nile Cruises, Egypt
• Recommended top dining and entertainment options for guests in local area. <br>• Managed the day-to-day operations of the concierge desk. <br>• Made guest reservations for local ticketed attractions and popular restaurants. <br>• Greeted and assisted guests in a friendly and professional manner, providing information about the hotel\s services <br>and amenities.
