Job Description For Quality Supervisor, Hotel Cala di Volpe, Costa Smeralda
POSITION SUMMARY
As the Quality Leader at our iconic Hotel Cala di Volpe, you will play a strategic role in enhancing customer engagement and ensuring the highest standards of service. You will serve as an advisor and strategic partner to all property leaders, using data-driven decision-making to prevent service failures and anticipate guest needs. Acting as a living-dashboard, you will monitor and reinforce key performance metrics, such as Key Drivers, and with your expertise, you will support property leaders in meeting luxury industry standards like LQA and Forbes.
Hotel Cala di Volpe, nestled in the heart of the stunning Costa Smeralda, is renowned for its breathtaking views, luxurious amenities, and unparalleled service. Our hotel offers a unique blend of traditional Sardinian charm and modern elegance, making it a truly special place to work and stay.
Join our close-knit team that values a sense of belonging and family atmosphere. You'll work in a beautiful and inspiring environment, gaining invaluable experience and learning from some of the most renowned professionals in the hospitality industry.
Key Responsibilities:
- Extract, categorize, and analyze data themes and trends to make them operational for leaders.
- Provide support for learning and development around focus areas.
- Familiarize yourself with operations by actively observing and participating in every department/position
- Attend morning meetings (Stand-up, Line-up, etc.) of various departments.
- Schedule time with each department to shadow the operation.
- Use company metrics to identify defect trends in each department.
- Observe behaviors throughout the arrival/departure experience in the lobby.
- Observe guest experiences in the restaurant at different mealtimes.
- Create regular meetings with department heads to assist with support needs.
- Familiarize yourself with Brand Standards, Forbes Travel Guide and LQA Standards..
Qualifications: - Proven experience in a quality management or similar role within the luxury hospitality industry.
- Deep understanding of the luxury environment and the expectations of high-end clientele.
- A positive attitude and a passion for delivering outstanding guest service.
- Strong analytical skills and the ability to make data-driven decisions.
- Excellent communication and interpersonal skills.
- High proficiency in English and Italian.
- Ability to learn quickly and adapt to new challenges.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Flexibility to work various shifts, including weekends and holidays.
Additional Information: Success in this role requires creating a safe workplace, building positive relationships with colleagues, following company policies, maintaining confidentiality, protecting company assets, and upholding quality standards. The Quality Leader will be active and on their feet, taking a hands-on approach to their work. This includes moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance. Performing these tasks well, along with other reasonable duties as requested by supervisors, is essential to providing excellent service to our guests and supporting our business.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International.
Be where you can do your best work,
begin your purpose,
belong to an amazing global team, and
become the best version of you.
Muzammel Huque Chy
Makkah, Saudi Arabia