Night Auditor

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Night Auditor

POSITION SUMMARY

The Front Office is the accommodation nerve center of the hotel and the main communication point for guests during their stay. Guests check in and check out at the Front Desk and the Night Auditor will provide a warm and lasting first impression for guests on arrival and departure. Guests can arrange currency exchanges, receive information about the various services on offer both in the hotel and in the city, receive mail and messages, book tours and obtain assistance for all other enquires from the Night Auditor.

CORE WORK ACTIVITIES

Customer Service

• Warmly welcome and check-in guests, taking account of the established standards (choice of suitable room, completion of bookings and entry into the computer, handover of the room pass and the key, safeguarding payment, luggage organisation).
• Check-out of departing guests in accordance with the established standards (drawing up of guests' bills, processing using the computer system) ensuring guests depart with a positive lasting impression of the hotel
• Answer, record and process all guest calls, questions, enquiries or concerns and ensure to follow through for guest satisfactory
• Preparation and processing of any group or crew arrivals and departures.
• Always be available for guests as a point of contact and empowered to appropriately resolve guest complaints, documenting such complaints and / or escalating complaints where required.
• Acceptance and passing on of the wishes of guests to the corresponding departments / persons.
• Assist guests with any query during, after or before their stay.
• Comply with Marriott International cashiering policy and procedures.

Quality

• Adhere to Marriott International and hotel procedures, policies, and global brand standards while continuously updating knowledge and maintaining professionalism in all duties.
• Deliver excellent customer service, manage emergencies effectively, and ensure front areas (Reception, Lobby, Forecourt, and Entrance) are clean, safe, and welcoming.
• Follow SOPs and support the performance and efficiency of the department, including handling reservations, phone systems, messages, and concierge services.
• Maintain cleanliness and order in luggage rooms, ensure equipment is safely handled and stored, and secure departmental stores, keys, and cash drawers.
• Manage lost and found procedures, coordinate with Housekeeping, handle guest vehicle parking with care and safety, and secure car keys per hotel policies.
• Participate in shift handovers and team meetings, stay updated via logs and emails, and support supervisors with administrative tasks.
• Follow proper cash handling, billing, currency exchange, and error adjustment protocols, with a clear understanding of financial controls and policies.

Supporting Profitability & Revenue Goals

• Assists Finance associates when required to problem solve and resolve guest billing issues.
• Monitors that Guest Service Agents are researching/processing all chargebacks and rebates on a timely basis.
• Administers plans and actions to keep chargebacks and rebates to a minimum.
• Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages..

General Finance and Accounting

• Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
• Control and secure cash and cash equivalents for property according to cash handling policy and procedures.
• Record, store, and/or analyze information using property software.
• Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures.

Our Benefits:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
• Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

No matter what position you are in, there are a few things that are critical to success - ensuring a safe workplace, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for a Night Auditor - to get it right for our guests and our business each time.

Critical Competencies:

• Interpersonal Skills
• Customer Service Orientation
• Teamwork
• Diversity Relations
• Personal Attributes
• Safety Orientation
• Presentation
• Dependability
• Integrity
• Positive Demeanor

Join Four Points by Sheraton, part of Marriott International's Select portfolio, where putting people first has been our legacy for over 90 years. Apply today and bring your energy to our overnight team.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.