Multi-Property IT Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Multi-Property IT Manager

OVERVIEW

In this leadership position, the Associate holds Accountability for the properties in scope.

• Key focuses in this role are:
  • Lead and operate the iT disciplines for the properties assigned and managed offices in scope.
  • Manage a team of iT resources.
  • Provide support to Cluster iT Director for Owner relations and negotiations on iT matters.
  • Once handed over from the Cluster iT Director, accountable for new opening/acquisition construction oversight.
  • Accountable for new opening/acquisition countdown and live operation.
  • Management Property Internet Support
  • Support Cluster iT Director on vendor management
  • Responsible for day to day Hotel and Company Office iT operations as assigned.
  • Act as Cluster iT Director in his/her absence.

STAKEHOLDERS

• Area Director iT Operations
• Regional Director iT Operations
• Continent iT Team
• Property Management primarily the GM and DOF and other Executive Committee team members
• Infrastructure vendors
• Local hardware, software and service vendors
• Business leader of the company managed offices

MEASUREMENT OF SUCCESS

• General
  • Meet or exceed SP rating for assigned balanced scorecard and annual goals.
  • Meet Network security compliance.
  • Support operations directions and tie effectively to the iT long range plan.
  • Pass technology related Internal and PCI audits.
  • Meet iT PCI related audit compliance.
    Meet iT Technology Internal Audit compliance.
  • Manage iT costs and reduce where feasible.
  • Remediate appropriate findings from owner audits.
  • Ensure process and procedures for PI management including guest engagement, installation support, regular maintenance and test are properly rolled out and generate the PI related reports.
• Product
  • Work with Cluster iT Director on certifying new products as required.
  • Facilitate technology pilots are managed effectively.
• People
  • Foster positive relationships with all stakeholders.
  • Ensure Vendor relationships are highly collaborative and contracts/service levels are appropriate.
  • Accomplish Associate related initiatives.
  • Meet Engagement Score targets.
  • Be seen as an effective individual contributor and team player.
  • Be seen to demonstrate leadership competence through effective and considerable delegation.
  • As appropriate, grow existing iT Clusters. Make recommendations to Cluster iT Director regarding the long term Organization structure.
  • Ensure vacation planning is effective for all direct reports.
  • Ensure the accomplishment of iT Induction for new Property Leadership team members, business council and cluster operation leaders.
  • Mentor 2 high potential Associates on an ongoing basis.
  • Readily critique own behavior to acknowledge mistakes and improve future leadership performance.
  • Act independently to improve and increase skills and knowledge.
• Process
  • Activate iT escalation on a timely and effective basis, follow up and close out.
  • Facilitate iT CAPEX preparation for properties according to the schedule.
  • Take a lead role in any major finding remediation efforts.
  • Meet Marriott's Security Standards and PCI requirements in the properties.

SPECIFIC SKILLS & EXPERIENCE REQUIRED

Ability to travel locally within cluster properties on a frequent basis and internationally on occasion.
Excellent oral/written communication and presentation skills, with emphasis on business oriented material.

• Solid knowledge of:
  • Server and Active Directory Architecture and Security implementation.
  • Windows Server Operating System and Active Directory.
  • Desktop Operating Systems and Desktop Management (GPO).
  • Outlook email
  • Approved mobile devices.
  • Current field technology architecture and future strategy.
  • A&C principles and related iT design standards.
  • Hotel and Regional/Area operations.
  • iT organization and resources available.
  • LAN Networks.
  • iT Vendor contracts including Property Internet.
  • Operational and technical experience with Hospitality Management Systems both back of the house and guest facing.
  • The different brands/management groups our Company manages and the different relationship of a Franchise Hotel.
  • Understanding of all of the Company's technical standards and MIPs.
• Basic knowledge of:
  • Accounting rules and financial reporting.
  • Windows Scripting.
  • Excel, Database and web reporting tools.

• Experience
  • Minimum 2 years project management experience.
  • Minimum 3 years in an Associate Supervisory role.
  • Minimum 2 years experience of working with people of diversified cultures and values in the Asia Pacific Continent.
  • Proven negotiation skills.
• Other
  • 24X7 availability.

Capable of managing multiple assignments simultaneously.
Team player attributes and encourages teamwork.
Demonstrated ability to lead multi-discipline teams, resources as well as complex business projects.

SPECIFIC SKILLS & EXPERIENCE DESIRED

• Hotel or Hospitality Management education or Bachelor's degree level or equivalent.
• Awareness of global hospitality technology trends.
• Back of the house and guest facing operational and technical experience with hospitality management systems.

PRE-REQUISITES

• Prior experience in operating or opening one of our Company Managed Hotels, alternatively prior experience in operating or opening one of our competitor Hotels
• Competent written and spoken English skills.
• Proven leadership skills.
• Past Project Management and Organization skills.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.