Manager of People & Culture

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Manager of People & Culture

Additional Information: This hotel is owned and operated by an independent franchisee, JEM Hospitality Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

As a member of the Salterra Resort & Spa Human Resources leadership staff, he/she works with Human Resources employees to carry out the daily activities of the Human Resource Office including oversight of recruitment, total compensation, and training and development. Additionally, the Associate Director of People & Culture focuses on delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensures compliance with all applicable laws, regulations and operating procedures.

Key Responsibilities:

Leading the Recruitment and Hiring Process on Property:
• Assists executive management in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed.
• Establishes and maintains contact with external recruitment sources.
• Assists with job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.
• Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings.
• Oversees/monitors candidate identification and selection process.
• Provides subject matter expertise to the Resorts' management regarding selection procedures.
• Performs quality control on candidate identification/selection.

Administering and Educating Employee Benefits:
• Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.
• Prepares, audits and distributes unemployment claim activity reports to property management.
• Attends unemployment hearings and ensures property is properly represented.
• Ensures that department has the available resources on hand to administer employee.

Managing Employee Development & Service Culture Training:
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Ensures employees are cross-trained to support successful daily operations.
• Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate.
• Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.
• Ensures attendance by all new hires and participation of the leadership team in training programs

Maintaining Employee Relations:
• Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).
• Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.
• Utilizes an "open door" policy to acknowledge employee problems or concerns in a timely manner
• Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources.
• Partners with Loss Prevention to conduct employee accident investigations, as necessary.
• Communicates performance expectations in accordance with job descriptions for each position.

Managing Legal and Compliance Practices
• Assists in managing the selection/non-selection and offers processes to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection and applicants receive status notifications).
• Facilitates the work permit process for all overseas staff from the application oversight stage to the delivery of an approved work permit
• Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.
• Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act.
• Ensures medical records are maintained in a separate, secure and confidential medical file.
• Facilitates random, reasonable belief and post-accident drug testing process (in properties where applicable).
• Communicates property rules and regulations via the employee handbook.
• Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.
• Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity.
• Manages Workers Compensation claims to ensure appropriate employee care and manage costs

The above Summary is intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

1. At least 2-year in prior 5-star luxury Marriott portfolio brand in Manager or Associate or Director Role
2. Remote / Island experience
3. Bachelors or Associates degree in Human Resources or Hospitality
4. Ability to relocate full time to a remote and developing location

Annual Basic Salary (US$) $52,500

Employee shall be entitled to a guaranteed bonus of $3,500 for the period commencing with the Start Date through December 31, 2025. The bonus will be paid within 30 days of December 31, 2025. No bonus amounts are earned prior to December 31, 2025, and departure from the Company, either on a voluntary or involuntarily basis, prior to December 31, 2025, will disqualify Employee from receiving any bonus.

Employee is eligible to receive the annual bonus based upon the satisfactory completion of initiatives determined by the Company and based upon the annual financial performance of Salterra Resort & Spa. The target bonus is 10% to 15% of the base salary. The bonus will be paid within 45 days of year end and Employee must be employed by Company on the date that the bonus is paid.

This company is an equal opportunity employer.

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