Manager - Learning Delivery

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Manager - Learning Delivery

JOB SUMMARY

We are seeking an individual responsible for planning, organizing, and delivering various classroom and virtual training programs. This individual will work directly with the Senior Manager, Learning Delivery, to execute business priorities and the overarching training delivery strategy for North America. The Learning Delivery Manager will build relationships with key stakeholders at managed and franchise properties and utilize an understanding of property challenges to tailor learning as appropriate. The manager will provide recommendations for program delivery, including but not limited to ILT, VILT, digital learning, simulations, etc. Responsibilities will include programs/initiative deployment to effectively achieve results in alignment with broader business objectives, as well as conducting learning consultations with on-property leaders to understand property and market needs. Strong facilitation skills are necessary as the role will include facilitation of Marriott Curriculum's Connect U and En Route.

CANDIDATE PROFILE

Education and Experience

Required
• Bachelor's degree or equivalent in Human Resources, Business Administration, or related field.
• Minimum of 5 years of experience with ILT, VILT and digital learning.
• Minimum of 3 years' experience in classroom training.
• Minimum of 3 years of hotel operations experience (MSB preferred).
• Up to 60% travel required.

Preferred
• Located in a major city.
• Can coach others for performance improvement.
• Experience developing learning solutions.

CORE WORK ACTIVITIES
• Build relationships with key stakeholders in managed and franchised properties and work with on-property leaders to conduct a learning consultation to understand property and market needs.
• Utilizes an understanding of property challenges to conduct consultation and tailor learning programs as appropriate.
• Curates a learning plan or program based on an understanding of the property or market needs that is representative of the Marriott brand, brand standards, and service level or other approved Marriott content.
• Delivers training to ensure the transfer of knowledge according to program learning objectives.
• Facilitates consultations and program delivery using technology (e.g., VILT, digital learning, LMS, simulations).
• Co-facilitates with a training partner through contracting, coaching, and feedback.
• Demonstrates knowledge of the uniqueness of each audience, including adjusting delivery to the various learning styles represented, as well as for any special needs that could affect the learning by creating an environment to enable maximum learning by using adult learning principles.
• Conducts self in a manner reflective of Marriott professionalism and decorum before, during, and after the learning event.
• Demonstrates overall control of the learning environment, including effectively leading the learning activities, giving directions, utilizing the experiential learning cycle, and addressing classroom behavioral issues.
• Demonstrates mastery of training technology and best practice facilitation methods to maintain quality standards for all mediums of training delivery.
• Participates in the scheduling, administration, marketing, production, execution, post-production, and evaluation of learning events, as needed.
• Maintains content and process integrity or programs, recommending enhancements and develops and deploys methods to solicit feedback, measures impact and adjusts courses or delivery approach.
• Works with the Logistics team to provide feedback and suggestions on logistics processes.
• Assists with the implementation of new programs as appropriate or requested.
• Shares learning and insights as a voice from the classroom, ensuring alignment with business and brand priorities.

The salary range for this position is $64,200 to $99,400 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus.

Washington Applicants Only: Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 7 days after the date of this posting, April 3, 2025.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.