Maintenance-Technician I

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Maintenance-Technician I

POSITION SUMMARY

Respond to repair or assistance requests throughout the Hotel utilizing the appropriate job management tool (Transcendent). Fix minor problems such as (but not limited to): unclogging drains; plunging toilets; repairing leaky spigots, faucets and cisterns; tightening loose toilet seats; changing light bulbs; patching holes in walls and woodwork, fixing TV/Audio equipment faults etc. Perform Routine Planned Maintenance (RPM's) in rooms and Planned Preventative Maintenance (PPM's) on tools and equipment, including cleaning, lubrication, visual checks and LOTO procedures. Record progress electronically. Manage daily workload of all tasks undertaken and be responsible for performance. Be willing to undertake larger projects such as painting, carpentry and electrics within individual skill set. Undertake all work adhering to the expectations of the Hotel and Guests, whilst observing H&S protocols at all times. Communicate with guests, customers and external contractors when necessary. Be available for on-call requests that may occur out of hours.

Follow all company safety & security policies and procedures; report maintenance problems, safety hazards, accidents or injuries, and complete all safety training and certifications as directed by the Engineering Manager. Ensure uniform and personal appearance is clean and professional at all times, maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs and assist individuals with disabilities or who seek extra help. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Visually inspect tools, equipment, or machines prior to work and ensure they are returned, ready for use, once finished. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds (25Kg) without assistance. Move up and down stairs, service ramps and/or ladders. Grasp, turn, and manipulate objects of varying size and weight. Perform other reasonable job duties as requested by the Engineering Manager/Senior Management.

CANDIDATE PROFILE

Education and Experience
• High school diploma or Construction qualification
• At least 2 years of related work experience
• No supervisory experience is required

Critical Tasks

Safety and Security
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follow company and department safety & security policies and procedures to ensure a clean, safe, and secure environment.
• Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens etc., including using Material Safety Data Sheets (MSDS).
• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Follow policies and procedures for the safe operation and storage of tools, equipment and machines.
• Complete appropriate safety training and certifications to perform work tasks.

Policies and Procedures
• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Follow company and department policies and procedures.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Perform other reasonable job duties as requested by Managers.

Guest Relations
• Address guests' service needs in a professional, positive, and timely manner.
• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.

Communication
• Speak to guests and co-workers using clear, appropriate and professional language.
• Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
• Talk with and listen to other employees to effectively exchange information.

Working with Others
• Support all co-workers and treat them with dignity & respect.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement
• Comply with quality assurance expectations and standards.

Physical Tasks
• Competently reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Visually inspect tools, equipment, or machines (e.g., to identify defects) before and after use.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds (25Kg) without assistance.
• Move up and down a ladder.
• Move up and down stairs and/or service ramps.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

Install, Maintain, and Repair Items
• Use company reporting system (Transcendent) to perform assigned work or to report defects.
• Use the Lockout/Tagout system before performing any maintenance work.
• Ensure that all flammable materials are stored in OSHA and EPA approved containment devices.
• Respond and attend to guest repair requests either directly or via Front Desk or Housekeeping.
• Carry all equipment (e.g., keys, phones, pager, tools, radio) in order to maintain preparedness to carry out work tasks at all times.
• Perform miscellaneous minor repairs as detailed in the Job Summary
• Perform Preventative Maintenance and Routine Maintenance Tasks throughout the property.

Maintain Building and Property
• Report any serious maintenance problems, unusual findings, or safety hazards immediately to the Engineering Manager
• Identify, locate, and operate all shut-off valves for equipment.
• Maintain records and logs, such as test results, instrument readings, equipment malfunctions either electronically or on paper.

Coordinate with Others
• Communicate with customers and/or contractors when necessary to resolve maintenance issues.

Projects
• Undertake small project work in the fields of painting, carpentry and/or electrics, within individual competencies.
• Be willing to take the lead role in these competencies if required by business needs.

Performance Management
• Adaptability - ability to effectively adjust to changes in work tasks or the work environment at short notice.
• Business Knowledge - Understand profit, loss and Key Performance Indicators and how they impact the business.
• Building a Successful Team - Ability to step into team and help facilitate goal accomplishment and problem resolution.
• Building Strategic Working Relationships - Skilled at developing and using collaborative relationships to facilitate the accomplishment of work goals.
• Building Trust - Ability to interact with others in an honest, fair and respectful way, giving others confidence in one's intentions and those of the organization.
• Communication - Skilled at clearly conveying information and ideas through a variety of media. Engaging the audience and helping them understand and retain the message.
• High Work Standards - Sets high standards of performance for self and others. Assumes responsibility and accountability for successfully completing assignments or tasks.
• Leading Through Vision and Values - Keeps Marriott's values and business strategy at the forefront of decision making and actions.
• Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
• Decision Making - Ability to gather and organize information relevant to a goal or vision, develop alternative strategies, and execute a course of action to carry out the plan.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.