Houseman (Seasonal Temporary)

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Houseman (Seasonal Temporary)

POSITION SUMMARY

Our jobs aren't just about moving items from one place to another. Instead, we want to build an experience that is memorable and unique - and each position contributes to making that possible for our guests. At our hotels, General Support Specialists work across departments to ensure that guests and associates have what they need at the point in time when they need it. Whether delivering items directly to guests in their room or providing support to housekeeping, engineering, banquets, restaurants, the front office, or other areas that need assistance, our General Support Specialists move about their space to get the job done. They are critical to ensure smooth operations throughout the entire hotel.

No matter what position you are in, there are a few things that are critical to success - ensuring a safe workplace, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all of these things well, and other reasonable job duties as requested, is critical for General Support Specialists - to get it right for our guests and our business each and every time.

CRITICAL TASKS

Guest Relations

§ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

§ Address guests' service needs in a professional, positive, and timely manner.

§ Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

§ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific St. Regis process to resolve issues, delight, and build trust.

§ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

§ Assist other employees to ensure proper coverage and prompt guest service.

Guest Services

§ Place requested items such as rollaway beds and refrigerators in guest rooms.

§ Deliver extra towels, bathrobes, and other items to guest rooms.

§ Provide complimentary toiletries to guests, such as toothpaste, razors, and shampoo.

§ Deliver items (e.g., food and beverage delivery, messages, amenities, mail, faxes, packages, flowers, sundry items, gift items) to guest/resident rooms.

§ Deliver rollaway, cribs, linens, toiletries, and other items requested by guests to guest rooms.

Housekeeping Protocol

§ Post caution signs (e.g., wet floor signs) to limit traffic when necessary.

§ Respond promptly to requests from guests, Front Desk, At Your Service & F&B requests.

§ Identify and report preventative or other maintenance issues in public areas or guest rooms.

§ Contact Engineering, At Your Service (AYS)/Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs.

§ Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.

§ Identify and report preventative or other maintenance issues in public areas or guest rooms.

§ Return cart to designated area at the end of shift.

§ Replenish linens in the linen rooms based on the amount of linens needed for each floor as noted on the linen distribution form.

§ Remove items from hallways and transport to service areas, including debris, room service food and beverage trays, unread newspapers, soiled linens, trash, and other related items.

§ Clean and organize items stored in supply/storage closets, or other spaces as needed.

General Services

§ Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.

§ Inspect the cleanliness and presentation of all materials prior to use.

§ Assist your and other departments when needed to ensure optimum service to guests.

§ Complete setup and breakdown of events or functions, including cleaning the room and returning equipment to its proper location.

§ Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.

Communication

§ Speak to guests and co-workers using clear, appropriate and professional language.

§ Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

§ Talk with and listen to other employees to effectively exchange information.

§ Test beepers and radios to ensure communications equipment works properly.

§ Exchange information with other employees using electronic devices (e.g., earpieces, pagers, two-way radios, email, DECT phones).

Working with Others

§ Develop and maintain positive and productive working relationships with other employees and departments.

§ Support all co-workers and treat them with dignity and respect.

§ Partner with and assist others to promote an environment of teamwork and achieve common goals.

§ Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

Policies and Procedures

§ Follow company and department policies and procedures.

§ Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

§ Protect the privacy and security of guests and coworkers.

§ Maintain confidentiality of proprietary materials and information.

§ Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

§ Perform other reasonable job duties as requested by Supervisors.

Quality Assurance/Quality Improvement

§ Comply with quality assurance expectations and standards.

Safety and Security

§ Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

§ Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.

§ Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

§ Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

§ Maintain awareness of undesirable persons on property premises.

§ Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

CRITICAL COMPETENCIES

Analytical Skills

§ Learning Interpersonal Skills

§ Customer Service Orientation

§ Team Work

§ Diversity Relations

§ Interpersonal Skills Communications

§ Listening

§ Communication

Personal Attributes

§ Dependability

§ Positive Demeanor

§ Integrity

§ Presentation

§ Safety Orientation

§ Initiative

PREFERRED QUALIFICATIONS

Education Higher Education, Diploma or equivalent

Related Work Experience No related work experience is required

Supervisory Experience No supervisory experience is required

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.