Guest Relations Officer

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Relations Officer

Additional Information: This hotel is owned and operated by an independent franchisee, The Bristol Resort S.A.. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

We are looking for our next talent to help us create unforgettable experiences for our guests during their stay at The Santa Maria Hotel. This individual will take the initiative to provide a wide range of services, guiding guests throughout their stay to unique and unparalleled moments. They must be able to navigate their space and do whatever it takes to exceed expectations-whether by handling operational needs, responding to guest requests, completing reports, or sharing local highlights that showcase our rich culture.

We seek a passionate professional who can manage and follow up on special requests, ensuring responses are delivered in a truly exceptional and extraordinary manner.

Excellent Communication Skills in English and Spanish: Ability to communicate clearly and effectively with guests and hotel staff.
Customer Service-Oriented: Proactive attitude focused on meeting and exceeding guest needs and expectations.
Conversational English Proficiency.
Knowledge of the Local Area: Familiarity with key attractions and tourist activities to provide valuable recommendations to guests.
Organizational Skills: Ability to efficiently manage multiple tasks and responsibilities, such as handling guest requests, completing reports, and performing operational duties.
Attention to Detail: Strong ability to ensure that every guest interaction is handled with precision and professionalism.
Hotel Management System Knowledge: Previous experience or the ability to quickly learn hotel management systems to process requests and maintain accurate records.

We offer employee dining, transportation at pre-established schedules, uniform with laundry service, discounts and benefits at hotels within the group and brand, as well as continuous training for professional development.

This company is an equal opportunity employer.

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