Guest Relations Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Relations Manager

JOB SUMMARY

We are looking for a passionate Guest Relations Manager (Community Manager) to join our Front Office team at the Sheraton Heathrow Hotel. The Community Manager is the principle orchestrator and welcoming face of the Sheraton public space which offers features and services for guests that are uniquely Sheraton - ultimately fostering guest productivity, connectivity, and a sense of community.

Explore our very big world

As a world-class leader in the travel industry, there's no better place than Marriott International to make your mark. Joining us, you'll get to entertain and meet people from all over the world as you build your experience.

The impact you'll make

First impressions are everything. And you'll set the tone for every guest's stay. Located just next to Heathrow Airport, The Sheraton Heathrow is an exceptional 4 star hotel, boasting 428 modern bedrooms, 21 refurbished meeting spaces, 2 vibrant bars and our renowned Cast Iron Bar & Grill. Our hotel's location can easily link our guests to many popular destinations such as Windsor Castle, Twickenham Stadium and Central London.

What you'll do

• Maintaining Public Space Goals by activating key branded public space proof points that deliver on the Sheraton experience.
• Enabling Guest Productivity by maximising guest productivity, providing meeting spaces, business services and an atmosphere conducive to guest success.
• Building Community and relationships with both guests and local organizations and business to create a sense of community within the hotel through networking and enriching events
• Creates a seamless, easy experience for guests, provides continuity to the guest experience journey by supporting all guest relations matters within the public space.
• Provides check-in and check-out services and handles reservations when needed.
• You'll confirm repeat and VIP guests are receiving appropriate service and verifies their requests are carried out
• You'll work with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.

We'll support you in and out of the workplace by offering:

• Team-spirited co-workers
• Encouraging management
• Wellbeing programs
• Learning and development opportunities
• Discounts on hotel rooms, gift shop items, food and beverage
• Recognition programs
• Inspiring career mentors
• Friendly a vibrant team atmosphere
• Graduate programs (subject to eligibility)
• Complimentary uniforms/free dry cleaning
• Free meals on duty
• Dental and Eye care benefits
• Network of inspiring business leaders that support development and endless opportunities
• Travel the world with the #1 leader in hospitality (Global Transfers)
• Competitive salary package + Annual Discretionary Bonus

You're welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to know you're important to us and that you'll make an impact in your role, and for that, you'll be appreciated and valued.

Prior Experience in Guest Services / similar role is essential.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.