Guest Relations Coordinator

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Relations Coordinator

POSITION SUMMARY

If you have a passion for providing people with unique and memorable experiences, this role offers the perfect opportunity to create extraordinary moments that reflect the gold standards of The Ritz-Carlton.

Pre-arrival you will be the primary point of contact for guests, meticulously arranging their reservations and crafting bespoke itineraries to ensure a flawless stay. Upon their arrival, you will serve as a dedicated Lobby Ambassador and Concierge, providing detailed information about our property's amenities, services, and local attractions, and ensuring a seamless transition from arrival to departure.

In your role, you will warmly welcome guests, offering personalized assistance and a high level of service as they enter the property. You will coordinate with departments such as Bellperson, Front Desk, Housekeeping, Engineering, and Security/Loss Prevention to address and resolve any guest requests or concerns promptly and with grace. Following up to ensure complete guest satisfaction is a key part of your role.

You will handle and communicate messages with precision and clarity, respond to special requests with individualized attention, and ensure that VIP arrivals receive a warm welcome, personalized amenities, and thoughtful room decorations.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.