Guest Relations Attendant

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Relations Attendant

POSITION SUMMARY

Guest Relations Expert
(Door & Bell Attendant)

Respond to any questions from guests, and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Respond to guest requests for special arrangements or services. Contact appropriate individual or department as necessary to resolve guest requests. Deliver amenities to the guest rooms, to arrange and serve F&B amenities to guests upon arrival and maintain control over inventory of items in Guest Relations storage area.

The ideal candidate must have:

• Excellent verbal and written communication skills in English
• Excellent customer service skills
• Ability to multi task and take care of needs of multiple guests at the same time
• Previous hotel experience preferred
• On occasion this job will require the successful candidate to drive a company vehicle for which the candidate must be a minimum of 25years old due to insurance policies
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Focus - ability to follow up on guest requests such as lost luggage process
• Must have a valid drivers' license and be able to obtain a local drivers' license within 7 days of his/her first day at work. Due to insurance policies he/she must be 25 years old or more.
• The candidate must have valid driving license and be able to obtain a local drivers' license within 7 days of his/her first day at work. In addition, the candidate has to be able to drive both manual and automatic cars.
• If already in possession of a valid Cayman Islands driver's license an excellent driving history record is required

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.