United States
Marriott International, Inc. is a global leading travel company based in Bethesda, Md., USA, with more than 6,000 properties in over 122 countries.
Industry : Hotels & Resorts
Department : Front of House
Location : Amsterdam, Netherlands
Level : Intern-Apprentice-Trainee
Posted : 31 Mar 2025
Job Role : Front Office Agent
Recruiter : Marriott International
Job Ref : HOZ22547
Employment Type: Permanent
Job Type : Full Time
Validate Through : 2025-04-29
Salary Description: Competetive Salary Offered
Split across two unique buildings, a former telephone exchange and a bank, W Amsterdam is an intriguing design mix of heritage and contemporary style. Mixing historical Dutch architectural elements with cutting-edge design right next to Dam Square, W Amsterdam is at the epicenter of this energetic and forward-thinking city. We offer innovative design and luxury in our 238 stylish guest rooms, including 23 suites, three WOW suites and two lavish Extreme WOW Suites. Our guests can indulge in one of our destination restaurants THE DUCHESS and MR PORTER and taste signature sips at our rooftop W Lounge overlooking the Royal Palace and the city lights, including WET Deck the iconic rooftop pool. We offer exclusive access to a vibrant nightlife, dining, shopping and fashion scene with our signature Whatever/Whenever® service, our in-the-know W Insiders and our W Happenings.
W Hotels does not recruit, we cast Talent. W Amsterdam, located at Spuistraat 175 is casting a W Insider.
Main Responsibilities
Connecting with Guests
The Guest Experience Trainee connects, differentiates and elevates the guest experience with extraordinary experiences.
The Guest Experience Trainee creates an Insider Culture at the hotel - with guests, the team and the community. Anticipating and uncovering what will WOW the guest, and empowered to act, the W Insider uses networks, relationships and access to connect the newest, latest and coolest to the W brand and the W guest. So the W Insider is not located at a desk but circulating high traffic areas.
The position's primary function is to interact with and provide insider connections to as many guests as possible in the areas of local hot-spots including new and hip boutiques, restaurants, galleries, design points of interest, B&F and property Happenings (interact with attendees, assist hotel guests with entry and participation, etc.).
In order to execute the above tasks, the Guest Experience Trainee must also have the connections and ability to network in the local community and hotel and build relationships with the types of people and locations who can provide exclusive access for the Guest Experience Trainee. The Guest Experience Trainee will need to spend a certain amount of time outside the hotel in order to effectively build networks and connections.
Additionally, the Guest Experience Trainee proactively monitors W Lounge activity, spending most of their shift interacting with guests. They use "aggressive" vs. passive hospitality skills to proactively approach guests and engage them in conversation, inquiring about their experience and discovering special preferences and needs so that appropriately matched recommendations may be offered and surprises planned.
Personalization
The Guest Experience Trainee should coordinate pre-stay outreach, in-house communication, and post-stay personal contact with guests. The Guest Experience Trainee should also assist and work closely with high-end guests such as celebrities, dignitaries, and top Sales team clients, to ensure close personal attention and a seamless experience.
Acts as a key advocate for the guest at all times. Communicates any guest opportunities they are made aware of through guest interactions in a timely manner to relevant operating departments so that appropriate action to resolve may take place. Personally follows up with guests after resolution to ensure satisfaction.
Requirements:
Muzammel Huque Chy
Makkah, Saudi Arabia