General Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For General Manager

Additional Information: This hotel is owned and operated by an independent franchisee, HHM Hotels. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Opportunity: General Manager

Located in the vibrant heart of Bozeman, MT, we are in search of a dedicated and dynamic General Manager to lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction. This role offers an exciting opportunity to join the leadership team of a new TownePlace Suites set to open in June 2025. Currently under construction, the hotel is designed to offer a perfect blend of comfort, modern amenities and local charm and is being developed by a proven and experienced ownership group based in Bozeman.

Potential Career Path
Dual General Manager - Regional Director of Operations - Vice President of Operations

Essential Job Functions

Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness, quality of product, and service throughout the hotel.
Supervise development of and revision to business plan, annual budget, financial reports and annual and monthly forecasts that clearly explain operational effectiveness, trends and variances.
In conjunction with a sales leader, develop and implement sales and marketing plans.
Critically review reports of occupancy and revenue, partner with revenue management professionals to analyze trends and implement changes to maximize room revenue.
Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners.
Handle associate issues appropriately and in conjunction with human resources following HHM policies.
Participate in community affairs and maintain a positive public image for HHM and hotel.
Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained.
Travel to attend corporate meetings, sales trips and serve on committees.
Monitor quality assurance scores and/or guest feedback and communicate to and train associates accordingly.
Create specific, measurable, achievable, realistic, and timely action plans to drive culture of guest service and above average GSS score and remedy guest service deficiencies.
Oversee sales department operations, and regularly participate in sales calls/client visits.
Participate in the Chamber of Commerce and local associations to network with members of the neighborhood/community.
Follow sustainability guidelines and practices related to HHM's EarthView program.
Perform other duties as requested by management.

Position Requirements

Associate or Bachelor's Degree in Business, Hospitality or a related field.
Previous hotel management experience required.

This company is an equal opportunity employer.

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