Industry :
Hotels & Resorts
Department :
Front of House
Location :
West Drayton, United Kingdom
Job Role :
Assistant Front Office Manager
Recruiter :
Marriott International
Employment Type:
Permanent
Validate Through :
2025-03-26
Salary Range (monthly):
1 to 2,000
Salary Details
Salary Description: Competetive Salary Offered
Job Description For Front Office Supervisor
POSITION SUMMARY
Join Our Team as a Front Desk Supervisor
We are seeking a dedicated and experienced Front Desk Supervisor to lead our front desk team and ensure exceptional guest experiences. If you have a passion for hospitality and strong leadership skills, this could be the perfect opportunity for you.
Key Responsibilities:
- Oversee guest check-ins and check-outs, verifying guest identity, processing payments, assigning rooms, and issuing keys
- Ensure guest accounts are set up accurately and Marriott Rewards information is entered correctly
- Review daily reports, balance receipts, and complete cashier and closing procedures
- Respond to guest inquiries and requests, ensuring prompt and professional service
- Train, mentor, and support front desk team members, promoting a positive work environment
- Ensure adherence to company policies, safety standards, and quality guidelines
- Maintain confidentiality of guest and company information while safeguarding company assets
Preferred Qualifications: - High school diploma or G.E.D. equivalent
- At least 1 year of related front desk experience
- Minimum of 1 year of supervisory experience
- Strong communication and problem-solving skills
- Ability to multitask and remain calm under pressure
What We Offer: - A dynamic work environment with opportunities for growth
- A supportive team focused on delivering outstanding guest experiences
- Training and development to help you advance your career
If you're ready to lead a team and make a difference in the hospitality industry, we encourage you to apply today!
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.
Be where you can do your best work,
begin your purpose,
belong to an amazing global team, and
become the best version of you.
Muzammel Huque Chy
Makkah, Saudi Arabia