Front Office Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Front Office Manager

Additional Information: This hotel is owned and operated by an independent franchisee, ACHM Spain Management, S.L.. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Managing Day-to-Day Operations
•Supervises staffing levels to ensure that guest service, operational needs, and financial objective are met.
•Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
•Ensures associates recognition is taking place on all shifts.
•Stays readily available/ approachable for all team members.
•Establishes and maintains open, collaborative relationships with all associates.
•Encourages and builds mutual trust, respect, and cooperation among team members.
•Develops specific goals and plans to prioritize, organize, and accomplish your work.
•Celebrates and fosters decisions that result in successes as well as failures.
•Communicates areas that need attention to staff and follows up to ensure understanding.
•Demonstrates knowledge of the brand specific service culture.
•Serves as a role model to demonstrate appropriate behaviors.
•Develops specific goals and plans to prioritize, organize, and accomplish your work.

Reporting
•Helps to prepare the annual Reception budget & Monthly forecasts and is responsible to accomplish them
•Helps to prepare monthly shifts to deliver excellent service within the budget-cost performance parameters.
•Analyses and elaborates reports of cost performance and service delivering in a regular basis. Also Analyzes information and evaluates results to choose the best solution and solve problems.
•Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
•Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
•Provides feedback to associates based on observation of service behaviors.
•Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
•Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Ensuring Exceptional Customer Service
•Implements the customer recognition/service program, communicating and ensuring the process.
•Displays outstanding hospitality skills and sets a positive example for guest relations.
•Empowers associates to provide excellent customer service.
•Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

The experience, skills and knowledge, and education/certification components of the candidate profile should be presented as preferences rather than requirements unless an individual would not be hired for the position without these. Equivalent work experience may be substituted for years of experience:
•2 years degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.
•2 years experience in a Manager role in the guest services, front desk, or related professional area.
•Knowledge of Financial Systems. OPERA and MARSHA knowledge is a plus.
•Willingness to develop team members and self.
•Excellent language skills in English & Spanish.

This company is an equal opportunity employer.

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