Front Office Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Front Office Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Samar Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Department Mission Statement:
We are committed to providing the highest of standards in product, presentation, and hospitality to our guests. As a cohesive team dedicated to the needs of our customers, we will anticipate and respond to our guests with professionalism, discretion and good-will.

Your duties and responsibilities include but are not limited to:
• Maintain standards of guest services and a consistent guest experience as required by Samar Hospitality and Marriott.
• To ensure all Front Office team members are trained in and comply with corporate policy and procedure
• To maintain open and clear communication with all internal departments.
• Ensure proper and appropriate staffing in all said areas at all times. Schedule to business needs according to forecasted
occupancy.
• Create a culture of profitability, guest satisfaction and employee satisfaction.
• Implement and monitor and meet goals for guest service membership.
• Assist in handling all complaints and incidents and communicate with management.
• Have complete knowledge of hotel services, outlet hours of operation, and knowledge of area.
• Be familiar with and able to direct all fire, life, and safety procedures and train staff in appropriate fire, life, and safety procedures.

Job Requirements:
• Must have at least 5 years of Hotel Front Desk experience
• Knowledge of Marriot Brand standards a plus but must have branded hotel background
• Proficiency in both hotel PMS systems and outlet POS systems required
• Must have a 'hands on' style of management

Salary: $60,000 per year plus bonuses

Benefits:
401(k) and 401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Health savings account
Paid time off
Retirement plan

This company is an equal opportunity employer.

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