Front of House Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Front of House Manager

Additional Information: This hotel is owned and operated by an independent franchisee, ACHM Spain Management, S.L. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Main Responsibilities:
Front Desk Operations Management

Oversee and supervise the reception, concierge, guest relations, and bell desk teams.
Ensure a luxury service aligned with JW Marriott standards.
Coordinate guest flow, ensuring efficient check-ins and check-outs.
Guest Experience Management

Provide personalized service and handle any guest complaints or incidents.
Implement initiatives to enhance guest satisfaction (surveys, real-time feedback).
Coordinate tailored services for VIP guests and Marriott Bonvoy loyalty programs.
Team Leadership and Management

Lead, motivate, and train the Front Office staff.
Ensure compliance with Marriott Bonvoy hospitality standards.
Supervise scheduling, shift planning, and workload distribution.
Operational and Administrative Management

Monitor key performance indicators (KPIs) such as occupancy rates, check-in/out times, and guest satisfaction.
Manage and optimize procedures to improve service efficiency.
Ensure adherence to safety regulations and brand policies.
Coordination with Other Departments

Work closely with housekeeping, food & beverage, and maintenance teams to guarantee service excellence.
Ensure rooms are prepared on time and meet quality standards before guest arrival.
Participate in strategic meetings to enhance hotel operations.

Experience: 3-5 years in Front Office management in luxury hotels (preferably within brands such as JW Marriott, Ritz-Carlton, Four Seasons, etc.).
Education: Bachelor's degree in Hospitality Management, Tourism, or a related field.
Languages: Fluent in English and Spanish (additional languages are a plus).

Skills:

Strong leadership and team management abilities.
Excellent communication and problem-solving skills.
Guest-oriented mindset with great attention to detail.
Knowledge of hotel systems: Opera, Marriott Bonvoy, and other hospitality management tools.

This company is an equal opportunity employer.

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Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.