Front Desk Agent

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Front Desk Agent

Additional Information: This hotel is owned and operated by an independent franchisee, Hill Top Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Front Desk Agent

We, Springhill Suites Auburn, are looking for a dedicated and committed Front Desk Agent. You will play a key role in assisting our team to exceed guest expectations and support property-wide initiatives.

What will you do?

The Front Desk Agent will operate the front desk and assist guests with inquiries and other needs during registration, stay, and checkout.

Duties/Responsibilities:

• Efficiently manages the operations of the front desk, ensuring minimal time is required for check in and checkout.
• Warmly and professionally welcomes all guests.
• Directs guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
• Treats requests with professionalism, tact, and a courteous manner.
• Ensures prompt delivery of final bills to guests.
• Ensures the lobby and shared areas are neat and orderly.
• Maintains knowledge of hotel policies including room rates, discounts, special offerings, and community events.
• Maintains knowledge of upcoming events, local area, and hotel offerings.
• Performs other duties as requested by management.

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills including dealing with difficult and rude patrons.
• Excellent organizational skills and attention to detail.
• Familiarity with the local area with the ability to provide directions and maps to local attractions and destinations.
• Proficient with Microsoft Office Suite or related software.
• Available to work the following shifts: 7:00am-3:30pm, 11:00am-7PM,3:00pm-11:30pm, 11:00pm-7:00am

• High school diploma or equivalency required.
• At least one year of experience with the hotel is preferred.

• Affordable Health, dental, vision Insurance
• Paid Time Off
• Sick leave
• 401k options