FLEX Senior Manager, Owner and Franchise Business Intelligence Product Suite

Salary Details

Salary Description: Competetive Salary Offered

Job Description For FLEX Senior Manager, Owner and Franchise Business Intelligence Product Suite

This is a temporary position.

The Senior Manager, Owner & Franchise Data Feed Product Support will manage the Marriott Owner and Franchisee Direct Data Feed Program to provide quality, timely and well-structured data to Marriott Owners and Franchisees. As part of the Owner & Franchisee BI Product Suite, Direct Data Feed Program provides Owners and Franchisees direct data access to create their own or leverage other Business Intelligence solutions to drive desired business outcomes with accurate and update to date information. The Senior Manager will play a pivotal role in maintaining and enhancing the program while assist in program expansion across multiple continents. The Senior manager will also coordinate multiple partner teams internally while maintain a healthy and interactive relationship with Owners and Franchisees.

The Senior Manager will also support managing and maintaining the Business Intelligence infrastructure for the business. This includes, but is not limited to, data management, troubleshooting, data coding, and report building, utilizing business intelligence solution software to ensure business continuity.
The Sr Manager should have a passion for how data can drive business strategy and better business decisions as well as maintain a vision for how to leverage data to tell a story.

CANDIDATE PROFILE

Education and Experience
• 4-year degree from an accredited university in Hospitality Management, Data Management, Project Management, Business Administration, or other quantitative discipline.
• 6+ years' prior experience in an analytical role or a related technical discipline.
• Experience with data reporting and analysis, dashboarding and visualizations.
• Strong dedication to details, data integrity and quality control.
• Strong analytical and problem-solving skills
• Demonstrated ability to understand and communicate with internal and external stakeholders regarding Data & Analytics specific projects.
• Ability to communicate effectively with associates having business or technical backgrounds.
• Proven experience in managing complex projects with multiple stakeholders and deliverables.

CORE WORK ACTIVITIES
• Manage and maintain direct data feed program.
o Manage mailbox support, open ticket, coordinate troubleshoot session with Tech support team to ensure quality user experience.
o Collaborate with tech support team, CPP team and data experts to resolve complicated user issues.
o Closely monitor the accuracy, consistency, and timeliness of data feeds to ensure program quality.
o Facilitate communication with users in case of delay or inaccuracy,
o Educate and manage Owner and Franchisees' expectation and promote the program to help with expansion.
o Provide regular updates and reports to senior leaders from operation perspective.
• Assist with program design and enhancements.
o Gather user feedback to bring insights for program enhancements.
o Collaborate with data experts and business discipline teams to specify users' demand and ensure alignment with internal business goals.
o Keep track of technical team status on enhancement and provide timely reporting and updates to leaders and users.
o Facilitate office hours for users and monitor feedback prior and after program enhancement.
o Identify opportunities to optimize data feed processes and workflows, enhancing the efficiency and effectiveness of data delivery.
• Support the ongoing strategy of building best in class BI products to enable Marriott to be the preferred partner of our owner & franchisee community.

Additional Responsibilities
• Contribute to 3rd party vendor strategy and analysis.
o Monitor owners and franchisees' trend of leveraging key 3rd party vendors on the market.
o Evaluate the effectiveness of vendor's BI solutions.
o Manage vendor communication and expectations.

MANAGEMENT COMPETENCIES
Leadership
• Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Managing Execution
• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
• Strategy Execution - Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards.
• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
o 2-5 years SQL experience
o Tableau or Power BI proficiency
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
o Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
o Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
o Reading Comprehension - Understands written sentences and paragraphs in work related documents.
o Writing - Communicates effectively in writing as appropriate for the needs of the audience.

The pay range for this position is $52.06 to $82.45 per hour.

FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.