FLEX Senior Director, Service Operations

Salary Details

Salary Description: Competetive Salary Offered

Job Description For FLEX Senior Director, Service Operations

This is a temporary position.

The Senior Director, Service Operations will play a critical role in establishing Marriott International's centralized IT Asset Management (ITAM) capability. This foundational leadership position will build and operationalize processes and governance structures that transform how IT assets, including hardware, software, cloud, and digital assets, are managed globally. Working closely with Configuration Management, this role is accountable for defining asset management strategy, lifecycle practices, and compliance frameworks in close collaboration with finance, procurement, cybersecurity, and technology leadership.

The Senior Director will deliver clear visibility, effective asset tracking, optimized financial performance, and rigorous compliance standards. This leader will leverage best practices and innovative technologies to establish a mature, scalable IT asset management foundation that enables business agility, risk reduction, and cost transparency across Marriott's global footprint.

The Senior Director, Service Operations will establish a foundational capability critical to Marriott's continued global growth and innovation. By centralizing asset management and establishing robust processes and governance, this role will significantly enhance operational efficiency, reduce risks, and create financial transparency. This leader will position Marriott as a benchmark organization for global IT Asset Management value realization.

Candidate Profile

Education and Experience

Required:
• Undergraduate degree or equivalent combination of experience, education, and certifications
• 10+ years of leadership experience building and managing enterprise-wide IT asset management programs
• Strong understanding of IT asset lifecycle management, including procurement, licensing, optimization, and retirement
• Demonstrated capability in developing and implementing global IT asset governance frameworks and compliance processes
• Proven leadership in influencing senior stakeholders and leading strategic change across global organizations at scale
• Experience managing budgets exceeding $10M annually
• Exceptional communication, negotiation, analytical, and stakeholder management skills

Preferred:
• Advanced degree, certifications, and/or MBA
• IT Asset Management (ITAM), ITIL, or ISO 19770 certifications
• Experience implementing global-scale ITAM tools and systems in complex environments
• Knowledge of cloud cost optimization (FinOps) and SaaS license management strategies
• Experience working in hospitality, retail, or distributed enterprise environments

Core Work Activities

Strategic Leadership & Capability Development
• Establish Marriott's global IT asset management vision, strategy, and roadmap
• Build standardized processes and lifecycle frameworks to manage all IT asset types effectively
• Develop foundational governance and compliance structures to ensure accuracy, compliance, and cost control
• Drive the centralization of disparate asset management activities into one cohesive, globally aligned function

Operational Excellence & Process Implementation
• Define, implement, and manage global IT asset lifecycle processes, including procurement, deployment, management, and disposition
• Establish robust reporting capabilities using analytics to provide transparency into asset utilization, financial management, and compliance
• Lead the implementation of tools and automation systems that enable accurate, efficient tracking and reporting of assets
• Regularly conduct compliance audits and risk assessments to maintain regulatory and internal control alignment

Stakeholder Engagement & Financial Leadership
• Collaborate with procurement, finance, cybersecurity, and technology teams to integrate asset management practices across the organization
• Lead initiatives to optimize asset investments, enhance financial forecasting, and improve budget management
• Regularly provide clear, actionable insights to senior leadership regarding asset management strategy, performance, and risk
• Manage the service operations budget, ensuring investments in technology, tools, and personnel align with strategic priorities.
• Oversee relationships with external service providers, including MSPs, ensuring compliance with SLAs and overall value in optimizing the use of third-party resources.

Team Building & Leadership
• Recruit, develop, and lead a high-performing global team of asset management specialists
• Promote a culture focused on continuous improvement, innovation, and professional growth
• Foster an inclusive, collaborative, and performance-oriented interdependent team environment
• Ensure global policy and practice consistency in the fair and equitable treatment of employees across all regions.
• Provide coaching and mentorship to team members, supporting career growth and the development of leadership and high-performance capabilities.
• Lead individual and calibrated team performance reviews and career development plans, fostering a high-performance culture across the global organization.

Technology & Innovation
• Lead selection, implementation, and enhancement of advanced ITAM technologies and analytics
• Champion innovation and remain informed and aware of emerging industry practices to continuously improve asset management capabilities
• Integrate advanced analytics to provide meaningful business insights and strategic direction
• Leverage existing technology investments to improve and automate existing processes or to develop new capabilities and business outcomes

Additional Responsibilities
• Provide timely updates and reports to stakeholders across multiple organizational levels
• Maintain effective relationships internally and externally to support the strategic objectives of asset management
• Informs, updates, and provides right-sized information to leadership, peers, and team members verbally, in written form, or in person in a timely manner
• Attends and contributes to all relevant meetings
• Presents ideas, expectations, and information in a concise, organized manner
• Uses problem solving methodology for decision making and follow up
• Maintains positive working relations with internal and external stakeholders
• Manages time effectively and conducts activities in a prioritized and organized manner
• Performs other reasonable duties as assigned by manager
• Complete other relevant duties as assigned by leadership

The pay range for this position is $68.12 to $115.38 per hour.

Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.

FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 14 days after the date of this posting, April 2, 2025.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.