FLEX Director - Learning Design and Development

Salary Details

Salary Description: Competetive Salary Offered

Job Description For FLEX Director - Learning Design and Development

This is a temporary position.

The Director is a key member of the Global Learning + Development (L+D) team, specifically positioned to lead the design and development of system training programs for Marriott's Digital + Tech Transformation (DTT) initiative.

The Director is expected to demonstrate deep learning leadership expertise (gained from both academic and professional work experience) in order to lead projects using both classic and contemporary learning design strategies that meet learner and business needs. The Director is responsible for the design and development of products utilizing a variety of delivery methodologies, as well as leading the design and development efforts of Instructional Designers. The Director, System Learning Design + Development supports a collection of systems for design and development efforts inclusive of the managed, franchise, management and hourly audiences. This position requires leadership, strong project management, instructional design expertise, development and client management experience. The Director, System Learning Design + Development will lead Instructional Designers, contractors and/or external vendors in the design and development of learning items.

CORE WORK ACTIVITIES

Learning Development
• Scope the learning and development needs for the DTT initiative identify the resources, learning objectives, output milestones, and timeline for each.
• Strong experience building learning items from analysis, design and storyboard (if needed), development, project input and client presentation, always looking for ways to be agile and utilize rapid prototyping.
• First hand development responsibilities for complex, highly visible projects that require senior learning leadership direction and support.
• Strong leadership and ability to interact with subject matter experts across a variety of systems and disciplines to design and develop effective learning solutions.
• Use L&D knowledge and best practices to provide expert guidance to SMEs and minimize scope creep
• Partner with SMEs to develop future curricula - by system, by task, by persona
• Execute learning item(s) review with client to secure sign-off at each designated milestone to keep the project on time.
• Package multiple items to create curriculum, as appropriate.
• Partner with Performance Advisory (PA) in learning initiative planning for the designated client(s) create task-based learning journeys across systems.
• Partner with L+D Deployment, L+D Delivery, Continent Learning Leads / Communications / L+D Governance to implement and rollout learning programs as appropriate.

Project Management
• Partner with Learning Operations team to ensure that all projects are accounted for through Governance processes.
• Coordinates and implements work and projects for instructional designers, contractors, and/or external vendors (e.g., capacity management)
• Manages resource gaps across the DTT workstreams.
• Generates and provides accurate and timely results in the form of reports, presentations, etc.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Sets and tracks goal progress for self and others.
• Monitors the work of others to ensure it is completed on time and meets expectations.
• Partners with Sr. Director and Project Management to review and determine when assets need to on hold due to system readiness or functionality
• Reviews BRM and CR to identify impacted lessons and manage timelines dur to system outages as well as confirms new start dates and/or updates
• Provides direction and assistance to other organizational units' policies and procedures, and efficient control and utilization of resources.

Leading Team
• Creates a team environment that encourages accountability, high standards, and innovation.
• Leads specific team while assisting with meeting or exceeding department goals.
• Makes sure others understand performance expectations.
• Ensures that goals are being translated to the team as they relate to tracking and productivity.
• Creates and nurtures an environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Understands employee performance and develops plans to address need areas and expand on the strengths.
• Provides the team with the capabilities needed to meet or exceed expectations.
• Leads by example demonstrating self-confidence, energy and enthusiasm.

Building Relationships
• Develop relationships with internal and external stakeholders, across corporate and operations disciplines.
• Work along with business partners to ensure training meets the needs of the individual stakeholders and audience members.
• Scan the learning and educational technology environment (external to Marriott) to propose new tools, processes, and vendors to elevate the L+D department's capabilities.

CANDIDATE PROFILE

Education and Experience
• BA/BS (or equivalent) in instructional design, human resources, or related field required.
• 7+ years of instructional design and development experience.
• Significant design and development experience and demonstrated ability in applying adult learning theory and iterative instructional design methodologies (i.e., Successive Approximation Model (SAM)), using a variety of innovative approaches.
• Strong development experience using Rapid Development tools, e.g., Articulate, Storyline, RISE, Synthesia, WhatFix, and Adobe Creative Cloud Applications.
• Experience consulting to business leaders, providing training design and development across multiple mediums (e.g. eLearning, video, in-tool support, instructor-led, virtual ILT)
• Experience managing third-party development contractors and vendors who produce training materials under Marriott's direction
• Experience leading the development of cutting-edge and digital learning programs for Systems.
• Experience managing complex programs and learning projects leveraging project management expertise.

Preferred Experience
• Graduate/post graduate degree in Instructional Design, Adult Learning, or related Education field.
• Demonstrated success working in a complex, service-intensive, deadline-driven environment associated with consumer, marketing, or loyalty initiatives
• Demonstrated success in working with and influencing cross-functional work teams in a matrix organization
• Demonstrated success managing multiple projects on time and on budget
• Demonstrated ability to make decisions in a timely manner sometimes with incomplete information, under tight deadlines and in high pressure situations
• Project management certification.
• Proven experience in development of multiple learning modalities, i.e., digital mobile, online.
• History of consistently delivering positive business results
• History of developing others and self in the learning discipline
• History of external involvement in professional associations and learning-related organizations

Knowledge and Skills
• Able to prioritize and execute tasks in a high-pressure environment; experience operating in a matrix environment.
• Strong communication and directional capabilities when working with an external vendor to ensure development success.
• Ability to work with multiple stakeholders at varying levels of management with credibility.
• Comfort with complexity, ambiguity, and change.
• Possess strong content writing ability, oral communication skills, creativity, attention to detail and excellent proofing and editing skills.
• Self-starter with self-confidence, enthusiasm, and strong customer service orientation.

The pay range for this position is $60.38 to $79.33 per hour.

FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.