FLEX Connectivity Coordinator, Account Management US CAN

Salary Details

Salary Description: Competetive Salary Offered

Job Description For FLEX Connectivity Coordinator, Account Management US CAN

This is a temporary position.

The Connectivity Coordinator works with the Manager, Account Management & Connectivity to support the onboarding and management of Home Management Companies (HMCs) onto the Homes & Villas by Marriott Bonvoy (HVMB) platform. To do this, the coordinator works with the Home Management Company (HMC), Connectivity Provider (PMS or Channel Manager) and internal Marriott International / Sapient technology teams to bring listings live, and to troubleshoot connectivity issues with existing HMCs when required. The role will be measured by the number of Home Management Companies / listings connected to the platform and the time it takes to resolve connectivity issues.

Experience
• High school diploma or GED and 4 years' experience in the business, sales and marketing, management operations, or related professional area OR 4-year degree from an accredited university in Business Administration, Hospitality Management (or equivalent international degree)
• Strong project management and organizational skills with a service mindset.
• Demonstrated ability to deliver results, effectively prioritize and execute tasks in a high-pressure environment.
• Professional demeanor, capable of expressing confident, independent judgment.
• Analytical thinker with strong interpersonal skills.
• Experience in a business side role that interreacts heavily with technical teams preferred.

Technical Onboarding & Connectivity Support
• Serves as a connectivity subject matter expert. Keep HVMB internal knowledge centers up-to-date with accurate information for each Connectivity Provider (PMS or Channel Manager).
• Responsible for onboarding Home Management Companies, once contracting and Due Diligence has been completed.
• Ensure content, calendar availability, fees, amenities and address meet HVMB requirements and flow through the technical connections seamlessly.
• Perform high level / directional technology troubleshooting, open tickets and seek resolution in a timely manner.
• Resolve connectivity issues and complete connection migrations for Home Management Companies live with HVMB
• Publish units to the HVMB platform.
• Suggest and implement enhancements to systems and processes.
• Perform other duties as appropriate.

The pay range for this position is $22.01 to $38.65 per hour.

Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.

FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 14 days after the date of this posting, February 19, 2025.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.