FLEX Analyst - Vulnerability Response

Salary Details

Salary Description: Competetive Salary Offered

Job Description For FLEX Analyst - Vulnerability Response

This is a temporary position.

A member of the continent Vulnerability Response Team responsible for remediation of vulnerabilities detected within US & Canada, for both Managed & Franchise hotels. Addresses 'Last-Mile' remediations for endpoints that require manual intervention. Coordinates with Vendors, Local Service Providers, Internet Service Providers, and internal product owners to ensure timely remediation of vulnerability detections. Works with Global Information Security on process improvement feedback and refinement. Adheres to strict SLA requirements to ensure hotels operate with a secure technology environment.

CANDIDATE PROFILE

Required Education & Experience:
• Undergraduate degree in an engineering or computer science discipline and/or equivalent experience/certification
• 3+ years' progressive experience in information technology that includes one or more of the following:

o Networking and/or Server/Desktop Operating Systems (Microsoft Windows based Operating System) development or support

o Application support

o Hardware support
• 1+ years' experience working with basic security and PCI concepts and protocols.

Skills and Preferred Attributes:
• O365 expertise (Excel, Word, PowerPoint)
• Experience with agile frameworks
• Experience/understanding of cloud technologies
• Experience with technology security concepts and functions
• Strong understanding of hotel property technical configurations and the impact on operations.
• Experience in developing and delivering presentations, technical and functional documentation
• Demonstrated ability to handle multiple priorities

CORE WORK ACTIVITIES

Delivering Technology
• Coordinates the resolution of vulnerabilities detected on both internal and perimeter endpoints that do not have existing corporate owners.
• Acts as 'Last-Mile' owner of vulnerability resolution when other manual and automation efforts have failed.
• Works with Vendors, Field IT, Hotels, and Managed Service Providers to properly document endpoint configurations.
• Provides frequent feedback to GIS partners around process improvements, enhancements, and requests.
• Subject mater expert for vulnerability resolution.

Technology Governance
• Demonstrates continuous improvement through metrics of quality consistency and client satisfaction
• Follow all defined IT standards and processes (i.e. IT Governance, SM&G, Architecture, etc.), and provides input for improvements to the appropriate process owners as needed
• Maintain a proper balance between business and operational risk
• Ensures all detected variances to inventory and reporting is updated quickly and appropriately.

Managing Work, Projects, and Policies
• Adheres to strict SLA requirements.
• Coordinates and implements work and projects as assigned.
• Complies with Federal and State laws applying to procedures.
• Generates and provides accurate and timely results in the form of reports, presentations, etc.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Manages the flow of questions and directs questions.
• Maintains consistent and accurate reporting.

Supporting Operations
• Works with team to put sustainable work processes and systems in place that support the execution of the strategy.
• Establishes and maintains complete and up-to-date information to ensure accurate reporting.
• Represents team in resolving situations.
• Maintains and manages inventory and service operations.

Additional Responsibilities
• Informs, updates, and provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely manner.
• Attends and participates in all relevant meetings.
• Presents ideas, expectations and information in a concise, organized manner.
• Uses problem solving methodology for decision making and follow up.
• Maintains positive working relations with internal customers and department managers.
• Manages time effectively and conducts activities in an organized manner.
• Performs other reasonable duties as assigned

The pay range for this position is $30.86 to $48.56 per hour.

Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.

FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 14 days after the date of this posting, April 23, 2025.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.