Executive Housekeeper

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Executive Housekeeper

Additional Information: This hotel is owned and operated by an independent franchisee, The Algonquin Resort. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

THE ROLE:
Executive housekeeper direct and control housekeeping operations and staff of the housekeeping department. An executive housekeeper, co-ordinates between housekeeping crews to inspect assigned areas to ensure standards are met. An executive housekeeper manages many priorities and demands and is able to solve problems, support staff, as well as perform the duties of a housekeeper when required.

ACTIVITIES:
The duties and responsibilities for the executive housekeeper include, but are not limited to the following:
• Create 100% guest satisfaction by providing genuine hospitality and by exceeding guest expectations.
• Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all housekeeping areas, including all guestrooms, public areas, offices, laundry, lockers and storage areas in both the front and back of house. Oversee inspection processes, ensuring feedback is delivered in constructive and appropriate manner with emphasis on positive reinforcement.
• Establish and/or implement operating procedures and standards
• Plan and coordinate the activities of housekeeping supervisors and their crew
• Coordinate inspection or inspect assigned areas to ensure standards are met
• Apply human resource management skills, such as hiring, training, scheduling and evaluating performance
• Complete financial management tasks, such as setting and adhering to a budget
• Approach all encounters with guests and employees in a friendly, service oriented manner.
• Maintain regular attendance in compliance with New Castle standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper business attire and nametag when working.
• Comply at all times with Algonquin standards and regulations to encourage safe and efficient hotel operations.
• Establish and maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.).
• Select and provide proper equipment and supplies for efficient and economical operation of the department.
• Establish and maintain standards of quality control.
• Review daily, weekly and monthly reports (i.e. labour, revenue, sales, occupancy, arrivals, VIP).
• Conduct public area inspections as well as room inspections to evaluate the physical condition of the hotel and recommend repairs, painting, and furnishings.
• Supervise all staff including hiring, training, evaluations, payroll, and scheduling in accordance with company policy.
• Inspects Laundry area daily.
• Tracking of Linen inventory, check for overloading of washers and dryers.
• Inspect and ensure Laundry area is keep cleaned.
• Attend department head meetings as scheduled.
• Other duties as required.

Requirements:
• Minimum 5 years' experience as a Housekeeping Supervisor / Assistant Manager
• Proficiency with computers
• Degree in Hospitality and Tourism or relevant experience is required.
• A team member with a positive attitude and a proven track record in results.
• Superior time management, organizational, problem resolution, and communication skills
• Strong leadership, supervisory and decision-making skills
• Strong commitment to quality & guest service orientation
• Must be efficient. Ability to multitask in a fast-paced environment and maintain a high-level attention to detail. Self-motivated and able to manage people and processes.
• Must have strong customer support orientation (for internal/external customers) and demonstrate professional demeanor at all times

This company is an equal opportunity employer.

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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.