Event & Sales Coordinator - W Prague

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Event & Sales Coordinator - W Prague

POSITION SUMMARY

Perform general office duties to support Sales & Event department. Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high-level service throughout pre-event, event and post-event phases of property events. Gather materials and assemble information packages. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information in software involved in the sales process. Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Perform other reasonable job duties as requested by Supervisors.

CORE WORK ACTIVITIES

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Communication

• Speak to guests and co-workers using clear, appropriate and professional language.
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
• Talk with and listen to other employees to effectively exchange information.

Managing Events

• Manages sales efforts for the hotel's outlet including local corporate and social catering.
• Co-operate with B&F, Banqueting and Marketing department to achieve budgets.
• Maximizes revenue by up-selling packages and creative food and beverage.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
• Performs other duties as assigned to meet business needs.

Policies and Procedures

• Maintain confidentiality of proprietary materials and information.
• Protect the privacy and security of guests and coworkers.
• Follow company and department policies and procedures.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

CANDIDATE PROFILE

• 1 year experience in the sales and events, back office or related professional area
• Czech and English language

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.