Event Operations Agent (temporary)

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Event Operations Agent (temporary)

At the historical St. Regis Rome we are looking for an Event Operation Agent (temporary).

Reporting to the Groups and Catering Manager, the role will be part of the St. Regis Rome team, proud to create exquisite experiences for guests at Rome's best address.

MAIN TASKS

• Perform general office duties to support Event Operations.
• Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable.
• Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc.
• Coordinate all logistical aspects of events, including set-up, catering, audiovisual equipment, and transportation.
• Collaborate with the appropriate Department in respect of rooming list, special arrangements, any F&B requirements, transfer and transport, account and billing instructions.
• Respond to and try to fulfill any special banquet event arrangements.
• Follow up on special banquet event arrangements to ensure compliance.
• Maintain regular communication with clients, providing updates on the status of the event.
• Oversee all aspects of event set-up, coordination, and execution.
• Monitor event activities to ensure smooth execution.
• Deal promptly with any problems or emergencies at the event site.
• Sell events and banquets, create offers and generate contracts.
• Check deposit accounts.
• Accounts closing and billing.
• Verify prior to arrival that all involved departments have the most updated information regarding group and event requirements.
• Collect final feedback from clients.

CRITICAL TASKS

Safety and Security

• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Maintain awareness of undesirable persons on property premises.

Policies and Procedures

• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Follow company and department policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

Guest Relations

• Address guests' service needs in a professional, positive, and timely manner.
• Assist other employees to ensure proper coverage and prompt guest service.
• Thank guests with genuine appreciation and provide a fond farewell.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Communication

• Speak to guests and co-workers using clear, appropriate and professional language.
• Excellent Italian and English.
• Talk with and listen to other employees to effectively exchange information.
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Provide assistance to coworkers, ensuring they understand their tasks.
• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
• Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.
• Develop and maintain positive and productive working relationships with other employees and departments.

CRITICAL COMPETENCIE

Analytical Skills

• Decision-Making
• Learning
• Problem Solving
• Computer Skills

Interpersonal Skills

• Interpersonal Skills
• Team Work
• Customer Service Orientation
• Diversity Relations

Communications

• Communication
• Listening
• English Language Proficiency
• Applied Reading
• Telephone Etiquette Skills
• Writing

Personal Attributes

• Integrity
• Positive Demeanor
• Presentation
• Dependability
• Stress Tolerance
• Adaptability/Flexibility
• Initiative
• Safety Orientation

Organization

• Multi-Tasking
• Time Management
• Detail Orientation
• Planning and Organizing

PREFERRED QUALIFICATIONS Education High school diploma or degree Related Work Experience 1 year of related work experience preferred Supervisory Experience
No supervisory experience is required

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.