Director, Operations & Openings - HMTH (Full Potential)

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Director, Operations & Openings - HMTH (Full Potential)

JOB SUMMARY

The Director of Operations and Openings is a key member of the Greater China regional team and is responsible for leading property teams in driving operational excellence across the region (excluding Luxury hotels). Reporting to the Senior Director of Operations, this role collaborates closely with the SD, Operations and the wider regional team in supporting the core business processes across all operational disciplines. This pivotal role is designed for a dynamic, strategic and proactive leader who can develop and implement effective business processes aligned with our Company's strategies. In this role, you will ensure the implementation of initiatives and programs at the property level, manage key business processes and projects, set measurable objectives, and report on progress, ensuring that we achieve our goals while maintaining high standards of performance for your regional team and the properties within your region.

CANDIDATE PROFILE

Education and Experience

Required

• College degree and/ or
• 10 years relevant and progressive work experience in the hotel industry with focus in Rooms/ F&B Operations.
• A professional position requiring significant knowledge and experience in one or more disciplines and/ or business operations as well as organizational management experience.
• Proven experience in understanding contracts, presentation/ public speaking skills, International SOP's, operations budgets and capital budgets is essential.

Preferred

• Proven track record of managing and leading teams at multiple levels, particularly in a senior operational role.
• Strong understanding of budgeting, forecasting, and financial management, with a focus on driving profitability and cost control.
• Ability to build and maintain relationships with key stakeholders at all levels, ensuring alignment and support for operational initiatives.

CORE WORK ACTIVITIES

• Develop operating plans and workable business processes for your department in alignment with function strategy.
• Manage larger business processes and/ or projects, set priorities and measurable objectives, monitor and report on the process, progress and results.
• Respond to, solve and makes decisions on business requests that have broader department impact and/ or moderate risk. Present alternative solutions to business issues by leveraging the broader organization.
• Take responsibility and accountability for your work and contribution to team, department and/or business results. May involve direct work of non-management staff and typically influences work of cross-functional or extended teams.
  • Assist the Senior Director of Operations and other senior associates in achieving business results
  • Act in a consultative fashion to implement programs impact the broader organization.
  • Help develop and communicate of broader organizational goals.
  • Achieve results against budget within your scope of responsibility.
  • Take calculated risks to advance the department or team.
  • Develop and use systems to organize information.
  • Balance the interests of your group and the interests of the organization.
  • Work with others to identify and remove barriers to success.
• Rooms Operations - provide guideline and support to hotel management teams for the successful implementation of all initiatives & programs and to closely track GuestVoice ranking and Marriott Bonvoy active enrollments.
• Food & Beverage Operations - provide guideline and support to hotel management teams for the successful implementation of all initiatives & programs. and to ensures property teams are fully fluent in all food safety procedures and direct certification classes as required to meet needs of the region.
• Quality Assurance - ensure all hotels understand and comply with company brand standards, the International Quality Assurance Program and are renovation compliant. Follow up with all yellow and red zone hotels in the region for brand standards audits and GSS. Ensure brand standards are in place at all hotels.
• New Openings/ Conversions - administer the full pre-opening process including and not limited to task forces assignments, 5SU and operations technical training and to ensure the critical path is followed.
• Food and Beverage Concepts - assist hotel management with the execution of restaurant/ bar concept documentation to ensure concept integrity and significantly improve guest experience, revenues and profits.
• Initiate and coordinate operational training/ works in the region with the partnership from other function teams or business stakeholders as required.
• Develop and attract new diverse, high-caliber talent that makes a strong positive impact on the organization. Coordinate task force(s) as needed for the respective properties.
• Crisis Management - respond to complex or ambiguous situations without losing focus of key hotel objectives.
• Together with the RVP and SD of Operations, consistently recognize and reward outstanding associate performance in improving the region's hotels performance and/ or customer satisfaction

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.