Director - On-Property Communications and Change Management

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Director - On-Property Communications and Change Management

JOB SUMMARY

The Director, On-Property Communications and Change Management, is a key member of Marriott's Business Transformation Office team, reporting directly to the Senior Director, Change Management, Strategy Planning + Execution. This position is responsible for planning and executing the day-to-day change management and communications activities for on-property associates impacted by Marriott's Digital + Technology Transformation. The program is a multi-year effort to transform Marriott's technology and business process ecosystem, enabling Marriott to deliver on our vision to become the world's favorite travel company.

This role will build upon our existing Digital and Technology Transformation change management strategy to create and execute the change management plan, including the creation of communications materials and related deliverables for on-property associates throughout the program's deployment journey, from Prepare to Stabilize. This role will partner closely with colleagues throughout the entire program - including (but not limited to) PMO, Deployment, XD + Business Process Design, Learning, Continent Planning and Testing Teams.

Key responsibilities include developing and executing change management plans, recognition programs, and communication materials, as well as monitoring change readiness and adoption activities. Success in this role requires strong critical thinking skills, meticulous attention to detail, and the ability to be a self-starter who thrives in ambiguous situations. This candidate will demonstrate a proven track record of managing multiple concurrent work efforts at the same time and possess the resilience to handle challenging and time-sensitive tasks effectively.

CANDIDATE PROFILE

Requirements

Education & Work Experience
• 4-year degree from an accredited university required; advanced degree strongly preferred
• 8+ years of direct experience in a similar role (specifically change management, stakeholder engagement, communications, or deployment); demonstrating progressive career growth and pattern of exceptional performance
• Extensive experience with large-scale business transformation, including technology deployment changes, strongly preferred in hospitality
• Experience working in or on behalf of (i.e., consulting) a large-scale, global enterprise strongly preferred

Changement Management & Communication Skills
• Demonstrated proficiency conducting change impact assessments including documenting and validating changes.
• Exceptional written communication skills including experience developing clear, concise, and logically written business communications including Powerpoint presentations, talking points, job aids, and email communications
• Strong verbal communication skills including proven ability to run workshops, facilitate sessions, and effectively communicate and present information to stakeholders
• Demonstrated proficiency with Microsoft Word, Excel and PowerPoint applications
• Change management certification (e.g. ProSci, CCMP, CMS) preferred

Leadership & Personal Drive
• Proven ability to navigate, influence, and build relationships within a large, complex, matrix organization
• Ability to gain a clear understanding of an initiative and represent it to various constituencies across the organization
• Ability to work effectively in a complex, service-intensive, deadline-driven environment
• Ability to work with and influence cross-functional teams in a matrixed organization
• Ability to build strong relationships to leverage information and insights across key groups
• Ability to be detailed oriented, while maintaining alignment with broader organization objectives
• Self-starter with self-confidence, enthusiasm, and strong customer service orientation
• Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
• Ability to complete deliverables with high quality and up to established standards
• Basic project management skills including the ability to juggle multiple projects and many stakeholders

CORE WORK ACTIVITIES & KEY RESPONSIBILITIES

Marriott Digital + Technology Transformation Change Management Plan and Execution:
• Plans and executes the stakeholder and change impact analysis for on-property associates.
• Partners with the Senior Director and colleagues from the Transformation Office to create and execute a comprehensive change management plan and related deliverables for on-property associates.
• Creates and executes a comprehensive change management plan and related deliverables to drive the required behavior change and shift to desired behavior.
• Works closely with Continent, Deployment, Learning and other teams to meet defined success measures.
• Develops and distributes required change and deployment deliverables (e.g., presentations, job aids, communications, etc.).
• Identifies, proposes solutions for and manages resolution of issues and risks to change management plan.

Marriott Digital + Technology Transformation Recognition Program
• Creates and executes the Recognition Program which may include gamification, celebratory events, competitions, awards, and/or new supporting tools.
• Develops approach and cadence for quick wins along the journey as well as recognizing positive behaviors.
• Partners with colleagues and the continents to create a forum for listening to what's going well and what's not - ensuring both celebrations and pain points are addressed.

Marriott Digital + Technology Transformation Change Management Measurement and Analytics
• Directs the day-to-day change readiness and change adoption activities, including scorecards and appropriate forums.
• Monitors, detects and manages change readiness and adoption through the change journey for on-property associates.
• Executes change readiness survey for deployment community; compiles results and applies learnings to change management plans iteratively.
• Creates a change management scorecard in partnership with deployment and learning to help identify wins and challenges with change adoption.
• Shares insight and impacts from analytics with senior leaders as well as recommendations to help steer program in the right direction.

Marriott Digital + Technology Transformation Change Communication Materials Production
• Develops and executes Change Communications deliverables, including - but not limited to - webinars, email messages, PowerPoint presentations, job aids, change guides, etc.
• Develops targeted communications for associates describing change, preparation, rollout measurements and milestones.
• Works collaboratively with a variety of key stakeholders both within the Business Transformation office and across the company to ensure alignment and consistency with broader organizational communication efforts.
• Partners with continent Change Management teams to tailor change communications plans and effectively disseminate key messages.

The salary range for this position is $125,600 to $173,200 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.