United States
Marriott International, Inc. is a global leading travel company based in Bethesda, Md., USA, with more than 6,000 properties in over 122 countries.
Industry : Hotels & Resorts
Department : General Management
Location : Budapest, Hungary
Level : Director
Posted : 21 Feb 2025
Job Role : Spa Therapist
Recruiter : Marriott International
Job Ref : HOZ18115
Employment Type: Permanent
Job Type : Full Time
Validate Through : 2025-03-21
Salary Description: Competetive Salary Offered
ABOUT THE PROPERTY
Located in the heart of the city at Andrassy Avenue (a UNESCO World Heritage Site), the hotel will be housed in the impressive Drechsler Palace on the city's most luxurious shopping street located directly across from the State Opera House. W Budapest will feature 151 stylish guest rooms and suites, including one Extreme WOW, the brand's lux-take on the Presidential Suite. The hotel will offer a destination restaurant and a destination bar, both sure to be embraced by locals as a place to mix and mingle, as well as the signature W Lounge, the brand's evolution of the traditional hotel lobby, where guests can go to see and be seen. Three meeting and event spaces, including a Great Room for larger celebrations, are available, along with an Away® Spa, FIT® fitness center, and WET® pool. Guests can also expect the W brand's signature Whatever/Whenever® service philosophy, providing guests whatever they want, whenever they want it.
ABOUT THE BRAND
At W we go all in. We are vibrant, alluring, and personal. We don't take ourselves too seriously. We are irreverent, energetic, and spontaneous. We have an edge. We are bold, brave, and confident. We do everything with intention. We are sophisticated, thoughtful, and aspirational. W sits alongside luxury and is not confined by it, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. We stimulate our guests to ignite curiosity and expand worlds. We share our guests' passions, providing insider access to what's new and what's next. If you're ready to create the energetic W scene that is magnetic to everyday connectors around the world, then we invite you to explore a career with W Hotels. W Hotels does not recruit, we cast Talent.
JOB SUMMARY
Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.
OR
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.
CORE WORK ACTIVITIES
Managing Spa Operations and Budgets
• Selects vendors for spa retail operations and managing contract agreements.
• Oversees retail product research, product selection and purchasing, product display.
• Manages supply inventories and purchasing control, including uniforms.
• Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.
• Maintains cleanliness of spa and related areas and equipment.
Managing Spa Sales and Marketing Strategy
• Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.
• Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.
• Ensures spa services are included in all property-related marketing and advertising.
• Identifies and recommending new products and product enhancements to remain competitive in the market.
Managing Spa Revenue Management Strategy
• Monitors and Manages the payroll function.
• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
• Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.
Ensuring and Delivering Exceptional Customer Service
• Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Strives to improve service performance.
Conducting Human Resources Activities
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.
• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
• Develops, implements and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Administers the performance appraisal process for direct report managers.
• Develops business goals and creates appropriate development plans.
• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
• Solicits employee feedback, utilizes an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
• Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results.
• Celebrates successes and publicly recognizes the contributions of team members.
WHAT WE OFFER:
Muzammel Huque Chy
Makkah, Saudi Arabia