Director of Human Resource Operations

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Director of Human Resource Operations

JOB SUMMARY

More than 900 employees are seeking a highly skilled and empathetic leader to work alongside the Director of Human Resources and the HR team in order to achieve our Mission.

Our mission is to provide genuine care and exception products and services resulting in profit leadership.

The ideal candidate will not only have 3-5 years of Human Resources experience they will also need to have a heart that beats for people, a drive to develop future leaders and able to work in a very diverse (not just multi-cultural and multi-generational) and inclusive environment as our Ladies and Gentlemen are our most important resource in our service commitment to our guests.

Must have strong computer skills and an open mind to learning more as our HRIS is unique to Marriott International and does not connect with all other systems such as payroll. Along with proficient in creating QR codes, Microsoft Office, Outlook, and more.

The position will be responsible for the usual tactical and strategic areas, some of which are noted below but this is not 100% complete:

Position directs and works with human resource associates to carry out the daily activities recruitment, total compensation, employee relations, and training, onboarding, and development. Executes against objectives outlined in the Human Resources Business Plan and delivers services that meet or exceed the needs of Ladies & Gentlemen and enable business success. Ensures compliance with Standard Operating Procedures.

• A Degree in Business Administration or related degree with a minimum of 3-5 years HR specific experience, or Master's Degree in HR Management, with a minimum of 3 years HR specific experience
• Experience in Hotel and Tourism required, five diamond hotel experience preferred
• Experience in hotel operations a strong preference to establish understanding of the business of hotels
• Minimum of 3 years' experience directly managing/supervising people
• Proven experience in creating and delivering training programs
• Experience in working with a large population
• The ability to provide effective guidance and counseling to employees and managers
• Ability to develop rapport and positive working relationships with all employees and applicants
• Strong organizational, time management, written and verbal communication skills
• Professional in work, style, and appearance.
• Proven ability to communicate (verbally and in writing) in English
• Ability to ensure security and confidentiality of employee and hotel information.

Managing Legal and Compliance Practices
• Ensures terminated employee files are retained for the required length of time.
• Ensures compliance on all human resource audits.
• Ensures proper documentation of all progressive disciplinary action is kept in employee file.
• Ensures compliance with key policies (e.g., Sexual Harassment, Non-Harassment, Non-Discrimination, No Solicitation).
• Works with the unemployment services provider to respond to unemployment claims.
• Attends unemployment hearings and ensures property is properly represented.
• Ensures employees are treated fairly and equitably.
• Ensures Guarantee of Fair Treatment policy is consistently followed and proper documentation is maintained on all disciplinary issues.
• Ensures employees are treated fairly and equitably and that issues are brought to resolution.
• Administers property policies fairly and consistently.
• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Managing Human Resources Communication
• Communicates changes to the benefit plans in a timely manner.
• Communicates property rules and regulations via an employee handbook.
• Coaches managers on progressive discipline process.

Managing Staffing and Employee Development Activities
• Participates in the interviewing and hiring of Human Resources employee team members.
• Ensures performance evaluations and merit increase paperwork are maintained in employee files.
• Manages performance appraisal process (e.g., ensures reviews are conducted in a timely manner, increases are processed quickly, and management performance appraisal is completed).

Maintaining Employee Relations
• Establishes and maintains open, collaborative relationships with employees.
• Utilizes an "open door" policy to address employee problems or concerns in a timely manner.
• Ensures effective employee communication channels are established and active in departments.
• Ensures employees establish and maintain open, collaborative relationships with their team members.
• Strives to improve employee retention.
• Monitors work environment for signs of union organization.
• Solicits employee feedback.
• Organizes Spirit to Serve Our Communities events.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.