Digital Specialist Manager (French Speaking)

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Digital Specialist Manager (French Speaking)

JOB SUMMARY

This position is responsible for the execution of defined services that supports the area and hotels digital business needs. The Digital Specialist Manager role is comprehensive and will ensure completion of defined tasks as requested by the Hotel Account Managers who oversee a portfolio of hotels. The role requires a focus on ensuring hotels are aligned to global compliancy, strategies and ensuring the activation across digital channels (Marriott.com, Mutlilingual global sites, EChannels(OTA's), Segmental (F&B, Spa, etc.) and other marketing channels to maximise online presence and attribute to the hotels performance.

CANDIDATE PROFILE

Education and Experience

• 3+ years' experience in an online agency or client services position is required or equivalent experience
• 2+ years' experience in leading project teams and implementing digital strategies or equivalent experience
• BS/BA degree in marketing or related field or equivalent certification from higher education
• Strong workflow management skills and experience in Content Management systems
• Strong understanding level of online marketing and merchandizing
• Organized, detail-oriented and deadline-sensitive; takes initiative and anticipates needs
• Fluent French speaker, and based in either Eschborn or London

CORE WORK ACTIVITIES

Managing Work, Projects, and Policies

• Delivers against all aspects of the Digital Marketing program and associated services for hotels and the area.
• Maintain and update all Marriott.com Hotel Web Site content including marketing messaging, imagery, captions, links, PDFs, hotel alerts, etc.
• Conduct regular audits of Marriott.com Hotel Web Sites to ensure each hotel is optimized for high quality custom images, content, links, and accurate translations, and work with hotels on corrective action
• Support and guide hotels in developing hotel website modules and outlet sites for F&B Spa, Golf, weddings, where applicable.
• Manage the pull-through and activation of key corporate digital projects (e.g., new Marriott.com Hotel Web Sites, ERS, Corprate "e" services)
• Ensure Hotels online positioning is up to date and correct. (Yelp and GMB listings)
• Audit, manage 3rd party channel content scores and adjust and update to ensure optimal visibility.

Marketing the Marriott.com Hotel Web Sites

• Assure that hotel websites on Marriott.com and global sites are fully optimized to maximize traffic from search engines. Work with the Center of Excellence to coordinate Search Engine Optimisation (SEO) tactics and manage keyword strategy for hotels opted into Program.
• Work with hotel to execute online marketing activities, such as loading Marriott.com Hotel Web Site deals, Group Deals etc.

Supporting Operations

• Serve and pull through Continent & regional campaigns. This requires the approved solicitation of hotels participation with coordination of Hotel Account Managers.
• Coordinate and Ensure the development of tactical landing pages, testing and optimization of continent and regional campaigns with all specialists.
• Implementation and workflow process management of all content optimization requests for the digital field marketing teams.
• Manage the timelines and onboarding of new hotel hotels across the continent in terms of contracting and all account set up with support of specialists.
• Ensure expert training and support to hotels by working with managers to elevate digital knowledge.
• Support with defined project's as outlined by the Senior Manager to ensure the overall performance of the team, its areas/markets and participating hotels.

Relationships & Processes

• Develop knowledge and work with vendors and agencies to improve turnaround and campaign execution
• Manage relationship with key vendors to drive scalability of efforts and implementation consistency (e.g. Digital HQ, Tripadvisor etc.) and platform development oriented at better tracking/conversion
• Execute all in-house campaign processes, including but not limited to campaign review, hotel billing, briefing, etc.
• Where appropriate, develop, support and implement new processes and track output to improve efficiency for the team.

Additional Responsibilities

• Attends and participates in all relevant internal and external meetings.
• Informs, updates, and provides information to managers and co-workers in a timely manner.
• Presents ideas, expectations and information in a concise, organized manner.
• Uses problem solving methodology for decision making and follow up.
• Maintains positive working relations with internal teams and department managers.
• Manages time effectively and conducts activities in an organized manner.
• Performs other reasonable duties as assigned by manager.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.