Conference & Events Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Conference & Events Manager

Additional Information: This hotel is owned and operated by an independent franchisee, The Hague Marriott. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

What's the job about?
The Hague Marriott has 306 guest rooms and more than 20 meeting rooms, and it's up to the Conference & Events Manager to make sure these are booked against the optimal conditions. It's up to you to make sure it all comes together, from inquiry to signing the deal and selling as much as possible in the meantime. You are the one making the guest enthusiastic about having the event with us.
While the Sales team goes out to find potential customers, you are here to assist them in making their vision come to life. This means, you think with them and sometimes even for them. What is it that makes their event extra special and successful, we can get it done.
Obviously, it's important to go and find some business yourself as well. It's up to you to inspire your team, to pick up the phone and call our (potential) clients. And then, when all the details are in, the puzzle starts; you make the masterplan, which group is where, when and at what time. You set it out for the Banqueting Operations Team and Kitchen Team so they can make the event come to life.
Clear communication is vital for the success of your role, towards your team as well as all the departments involved. You create sheets and initiate the sheetmeeting during which all details are discussed with other departments. On the day of your events, you make sure to introduce the guest to your operational counterpart, so the guest knows how the lines are set out.
In the meantime, you inspire your team to become great sellers and planners as well. They need your guidance and knowledge to organise events and to optimize revenue. Additionally, you guide them on their personal development journey too. You make sure everyone excels in a warm and safe work environment.

Tasks & Responsibilities
Your role is all about selling, planning and optimizing. You want to ensure quality and therefore you are involved in monitoring as well. Your relationships with all other departments are vital to get things done. The following tasks will help you to achieve this:
• Research and analyzing new products, pricing and services of competition
• Execute C&E strategy that is aligned with the company's business strategy and leads its execution
• Create a budget for the events and group sales and adhere to this budget
• Make forecasts on C&E performance and take appropriate action if goals are not in reach
• Conduct daily walk-through of banquet floor to help ensure client satisfaction and quality standards.
• Organize a profound process to obtain deposit invoices to clients
• Checking the financial process of each event/meeting, of correct booking and invoicing
• Sets up a pre and post calculation for each large event to keep track of correct pricing, staffing and obtaining a healthy profitability
• Develop working relationships with outside vendors and support establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed
• Create opportunities to upsell during event planning
• Interacts with guests to obtain feedback on product quality and service levels
• Responds to and handles guest problems and complaints
• Pro-active approach on creating overview of opportunities
• Doing Manager on Duty shifts occasionally in the weekends

You are:
As Conference & Events Manager, you are a creative personality, who is always striving to make the impossible possible. Besides that we hope to find the following in our Conference & Events Manager:
• Thorough knowledge of the hotel property management systems
• Significant experience in C&E Management in a hotel (2-4 years)
• Relationship builder
• Excellent oral and written Dutch and English communication skills
• Excellent organisation skills
• Confident telephone manners
• A strong leader and mentor for the team members
• Ability to work well under time pressure
• Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
• Excellent selling capabilities and the ability and desire to coach selling techniques to team members

Reporting Structure
You report to the Director of Sales and Marketing and your direct reports are;
• Events Supervisor
• Events Executive

This company is an equal opportunity employer.

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