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Marriott International, Inc. is a global leading travel company based in Bethesda, Md., USA, with more than 6,000 properties in over 122 countries.

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Casual Guest Experience Expert with F&B Duties

Industry : Hotels & Resorts

Department : Front of House

Location : Edinburgh, United Kingdom

Level : Staff Line level

Posted : 18 Jan 2025

Job Role : Front Office Agent

Recruiter : Marriott International

Job Ref : HOZ23496

Employment Type: Permanent

Job Type : Part Time

Validate Through : 2025-02-16

Salary Range (monthly): 1 to 2,000

Contact : HR Department

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Casual Guest Experience Expert with F&B Duties

Residence Inn Edinburgh are on the look-out for Guest Experience Expert to join our team!

About us: We are a first-class location in the heart of the city! Our aparthotel has 107 rooms and is well suited for long-term business travellers and leisure guests. Spacious suites with full kitchens offer the comforts of the modern home, while employees provide service with a human touch to business and leisure travellers alike. Working at Residence Inn, you will build relationships grounded in team work and experience the legendary Residence Inn service culture which focuses on delivering the unique needs long stay guests.

The Role:

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.

Main Responsibilities:

Using our company standard to anticipate and deliver on guests needs
Confident and professional engagement with guests at all times
Ensuring every process involved in check-in and check-out are completed
Processing all payments types including room charges, cash and debit/credit
Communicate between departments appropriately on specific guest requests
Providing helpful information and recommendations to our guests
Assisting with all F&B activities

Preferred Qualifications:

Education: High school diploma or working towards one

Related Work Experience: Some desired but not essential

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.