B&F E-Insider

Salary Details

Salary Description: Competetive Salary Offered

Job Description For B&F E-Insider

POSITION SUMMARY

Responsible for managing all the social channels of the hotel outlets, creating content for the social media channels, managing the review pages of the restaurants. Be the liaison between the guests and the operations team of the restaurants. Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Perform general office duties to support Sales & Marketing. Receive, record, and relay messages accurately, completely, and legibly.

• Create innovative photo & video content to continuously increase engagement on all channels.
• Managing all outlet social media pages community management & content creation (Market, Spice Market, La Spiga, Wahm, Café 875, COYA, W Café) & keep it up to date giving priority to the promotions that are more relevant to the outlet.
• Be ready to be the face of the property when promoting the outlets, on channels such as, but not limited to, Instagram, Facebook, Twitter, Snapchat, TikTok & Insta Stories.
• Working closely with Restaurant Insiders from each outlet to ensure that all promotions are being actively shared with guests.
• Working closely with W Doha E-insider to align on monthly requirements & priorities.
• Attending all marketing events to support where needed.
• Be in charge of paid social media advertisement (planning & budgeting).
• Be social media savvy & keep yourself update on new trends & technology.
• Stay connected to what's new & next in the hotel/Brand/city & promote accordingly.
• Develops new initiatives/B&F promotion ideas for the outlets.
• Attending B&F daily ops briefings.
• Covering brunches on a weekly basis.
• Personalize guest interaction by meeting with the guest while staying or visiting our outlets.
• Respond to guest request & defects online + in person and act as direct liaison with operational departments
• Organize & execute social media gatherings with influencers and key VIPs.
• Monitor local competition and flag any important content that is worth sharing.
• Share on a daily basis all the social media activity with all departments.
• Handle any problems and unusual situations brought up by the guests and follow thru until resolved. Personally follows up with guests after resolution to ensure satisfaction.
• Closely monitor all social media channels in case of any inappropriate post or thereat and communicate accordingly
• To know what is new/next on social media, be in the know of the new trends, tools, apps, channels and what is trending on the online world and advise on innovative ideas that can be implemented at W Doha.
• Have a good eye for photography & photo editing skills.
• Drive traffic and increase the number of followers/engagement on the social media channels.
• Maintaining the 'W Look' is an important requirement. Always follow the grooming standards. The goal is to present a clean, professional and natural appearance in both attire and personal appearance.
• Be punctual, efficient and above all, courteous. Assume at all times a pleasing and helpful manner towards our guests. Never speak in a loud voice to other Talent.
• Maintain good eye contact and posture with the guest at all times.
• Be aware of work schedule and give adequate notice whenever serious circumstances prevent adhering to schedule.
• Be proactively involved in the hotel's operation keeping up-to-date with events within the hotel.
• Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety rules and related W and Marriott Policies.
• Always maintain the most professional public relation attitude while attending an event, remain focus on the objective (promote the hotel image, increase sales).
• Maintain a sense of urgency with whatever task is required.

Education & Experience

• Bachelor degree; 'I year experience in related profession& area.

OR

• 2 years' experience in Marketing or a related professional area

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.