Assistant Director of Sales - MICE & Corporate - Based in Ho Chi Minh City

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Assistant Director of Sales - MICE & Corporate - Based in Ho Chi Minh City

JOB SUMMARY

The position serves as the primary sales associate based in Ho Chi Minh City and responsible for proactively soliciting and handling MICE, Groups and Corporate business opportunities generating revenue for the property. Leading day to day sales activities by develop, build, and maintain long-term business relationships in order to achieve personal and team-related revenue goal while driving customer loyalty by delivering service excellence.

JOB SPECIFIC TASKS

Understanding Markets & Maximizing Revenue

• Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Targets group accounts, markets or segments with heavy emphasis on proactive solicitation and account saturation.
• Identifies, qualifies and solicits new accounts with a focus on increasing business.
• Strives to achieve personal and each property's revenue goals.
• Closes the best opportunities for each property based on market conditions and individual property needs.
• Identifies and develops new markets.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Developing & Executing Sales Plans

• Develop and implement an effective sales plan.
• Executes designated sales strategies to develop and solicit specific accounts to achieve revenue goals.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Achieves solicitation and prospecting goals.
• Maintains and grows the business of existing accounts.
• Designs, develops, and sells creative catered events.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contracts, customer correspondence).

Building Successful Relationships

• Works collaboratively with Strategic Accounts and Market Sales, Convention Bureaus, Conventions Centers, and other property counterparts to drive revenue, ensure customer satisfaction, and increase market share.
• Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary, and not duplicative.
• Develop and manage relationships with key stakeholders, both internal and external.
• Uses sales resources and administrative/support staff effectively.

Providing Exceptional Customer Service

• Builds and strengthens relationships with existing and new customers, industry organizations, and brand networks to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Maintains customer, account, and opportunity data in the system.
• Drives customer loyalty by delivering service excellence throughout each customer experience.
• Services customers in order to grow the share of the account.
• Executes and supports the brand's Customer Service Standards and property's Brand Standards.
• Executes and supports the company's Customer Service Standards and property's Brand Standards.
• Participates in and practices daily service basics of the brand.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
• Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues, and concerns, to offer better business solutions both prior to, and during the program/event.

Additional Responsibilities

• Utilizes intranet for resources and information.
• Manages group or interpersonal conflicts effectively.
• Conducts site inspections.
• Creates contracts as required.

MANAGEMENT COMPETENCIES

Leadership

• Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing the company in alignment with its values.
• Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.

Managing Execution

• Driving for Results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required
• Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Building Relationships

• Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions consistent with company values.

Learning and Applying Professional Expertise

• Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
• Sales Ability: Persuasiveness - Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.
• Sales Disposition - Demonstrating the traits, inclinations, and outlooks that characterize successful salespersons; exhibiting behavior styles that facilitate adaptation to the demands of the sales role.
• Sales Implementations - Driving and supporting the implementation of sales strategies and systems; seeking and taking appropriate actions on feedback; taking responsibility for implementation success.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
• Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.