United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : Other Department
Location : Seoul, Korea, Republic of
Level : Management
Posted : 07 Jan 2025
Job Role : Other Role
Recruiter : Hyatt Hotels
Job Ref : HOZ52135
Employment Type: Permanent
Job Type :
Validate Through : 2025-02-05
Salary Description: Competetive Salary Offered
Description
The Team Manager - CARE & MHC leads a team of frontline Guest Services Associates specializing in CARE and MHC and is responsible for overseeing the day-to-day performance of team members to ensure they meet their personal KPI goals and targets while maintaining high standards of service. This role manages and supports the team by guiding them in their daily tasks and work responsibilities, assisting the Operations Manager with coaching and mentoring, and conducting regular performance evaluations to provide constructive feedback and collaborates closely with other Team Managers and functional partners within the GPGS KOREA to ensure efficient task deployment and strong performance management.
In addition to team management, Team Manager - CARE & MHC actively participates in leading and executing GPGS KOREA initiatives related to CARE and MHC. A key aspect of this role is embodying and promoting Hyatt's vision of Care by ensuring the wellbeing of colleagues, supporting their professional and personal growth, and enabling them to make a positive difference in others' lives.
This role requires flexibility to perform shift and weekend duties as needed, offering a meaningful opportunity to lead a dynamic team while contributing to the success of Hyatt's CARE and MHC initiatives and fostering an environment where colleagues can thrive.
Qualifications
Minimum of 2 years in a leadership role directly managing teams within customer service, contact center operations, or a hospitality-related field, with a demonstrated track record of progressive career growth and exceptional performance.
Knowledge of World of Hyatt, Reserve, and ServiceNow systems is advantageous.
Rishi star
Mumbai, India
Awesome hotel !!