United States
Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of March 31, 2020, Hyatt is a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in over 65 countries across six continents.With more than 127,000 colleagues across 65 countries, we embrace all cultures, races, ethnicities, genders, sexual orientations, ages, abilities, perspectives, and ways of thinking. Our culture is one that empowers every individual to be his or her best, and such authentic connection inspires the way we care for each other and for our guests.Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world’s best places to work.
Industry : Hotels & Resorts
Department : Front of House
Location : Manila, Philippines
Level : Supervisor
Posted : 05 Feb 2025
Job Role : Guest Relations Manager
Recruiter : Hyatt Hotels
Job Ref : HOZ16278
Employment Type: Permanent
Job Type :
Validate Through : 2025-03-05
Salary Description: Competetive Salary Offered
Description
Grand Hyatt Manila offers a myriad of many exciting experiences and dramatic restaurant concepts making it a destination within a destination. Embracing the #LivingGrand philosophy, we bring moments of more to everything that we do.
We are looking for a personable Team Leader - Guest Service Center (Telecommunications) whowill assist the Guest Service Manager in ensuring the efficient internal and external communications for both guests and colleagues at all times.
In this role, you will be handling guests and employee inquiries in a courteous and efficient manner and is expected to act proficiently in all aspects of emergency procedure and maintain professional discretion. As a team leader, you will also be responsible in supervising the performance of other associates in the department and delegating them with appropriate duties and responsibilities.
Qualifications
Ideal candidates would have held a similar role in reputable hotels, and shall possess the following qualities:
• Highly-developed communication and customer relations skills
• Working knowledge of different computer applications, OPERA system and PABX system
• In-depth understanding of Travel and Hotel industries
• Passion for working with people
• Fluency in other international language, other than English, is an advantage
Rishi star
Mumbai, India
Awesome hotel !!