United States
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Industry : Hotels & Resorts
Department : Kitchen Stewarding
Location : Kuala Lumpur, Malaysia
Level : Staff Line level
Posted : 18 Nov 2024
Job Role : Food & Beverage Steward
Recruiter : Hyatt Hotels
Job Ref : HOZ72294
Employment Type: Permanent
Job Type :
Validate Through : 2024-12-16
Salary Description: Competetive Salary Offered
Description
• Customer Service
• Ensures the delivery of brand promise and provides exceptional guest service at all times by engaging with guests upon arrival and throughout their stay.
• Performs Host duties as requested and required with operational needs in all areas of the hotel.
• Ensures that Guest Satisfaction Survey (HySat) score is achieved or exceeded the corporate target.
• Handles all guests inquiries and complaints in a courteous and efficient manner, following through to make sure problems are resolved exceeding expectations.
• Maintains positive working relationships with guests and colleagues.
• Establishes a rapport with guests maintaining good customer relationships.
• Operational
• Ensures that minimum brand standards have been implemented.
• Works closely with other Hosts in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Be supportive and flexible with other departments, in a spirit of "We work through Teams".
• Maintains par stocks of all equipment and guest supplies as required.
• Clean and sanitize all kitchen surfaces, dishware, glassware, pots, pans, and utensils.
• Operate dishwashing machinery and manually wash specific items as needed.
• Dispose of waste properly and manage recycling, compost, and garbage bins according to hotel policies.
• Ensure kitchen stations are stocked with necessary supplies, including dishware and kitchen utensils
• Report any issues with kitchen equipment or dishwashing machines and assist with minor repairs if required
• Follow hotel health and safety regulations, including proper use of cleaning chemicals and sanitizers.
• Support the Kitchen team with basic prep tasks or other duties as directed.
Qualifications
§ Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the hotel's policies concerning fire, hygiene, health and safety.
§ Ensures high standards of personal presentation and grooming.
§ Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
§ Exercises responsible behaviour at all times and positively representing the hotel and Hyatt International.
§ Attends learning sessions and meetings as and when required.
§ Carries out any other reasonable duties and responsibilities as assigned.
Rishi star
Mumbai, India
Awesome hotel !!