Senior Manager, Corporate Reputation Communications

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Senior Manager, Corporate Reputation Communications

Description

The Opportunity

Hyatt seeks a Senior Manager, Corporate Reputation Communications to join our Global Communications team in Chicago. In this role, you will be collaborating closely with the broader communications team as well as senior leaders across the organization, including executive management. You will be instrumental in promoting and protecting Hyatt's corporate reputation as a purpose-led company and leader in the hospitality industry. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

Our purpose sets us apart-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We're proud to offer exceptional corporate benefits which include:

•Annual allotment of free hotel stays at Hyatt hotels globally

•Flexible work schedules

•Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

•A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

•Paid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board-from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

The Role

The Senior Manager, Corporate Reputation Communications is responsible for developing and executing communications strategies to promote and protect Hyatt's corporate reputation.

The individual in this position will be a media relations expert with extensive relationships and knowledge across the most influential business publications and multimedia channels (print and online news, broadcast television, newsletters, podcasts, substacks, etc.). The individual will have a pulse on the most influential voices and thought leadership platforms to promote Hyatt's reputation as a purpose-driven industry leader. The individual will also be versed in issues and crisis communications and prepared for rapid response to issues that threaten to damage Hyatt's corporate reputation.

Reporting to the AVP, Global Corporate & Owner Communications, the Senior Manager will lead and supervise a direct report at the Manager level. The individual will provide strategic communication counsel to business partners, align closely with cross-functional teams including Commercial Services, Finance, Legal, Human Resources, and more, provide leadership to team members, and act as a liaison for Brand Communications colleagues across Hyatt's portfolios and global regions.

Focus areas will include:

• Executive Visibility & Business Media Relations

o Maintaining and building key media relationships that result in media coverage across traditional and new formats/outlets

o Identifying and supporting impactful speaking engagements

o Enhancing online presence for executives

o Developing talking points and conducting prep sessions with executives including members of the C-suite

o Liaising with Investor Relations on business storytelling opportunities

• Promoting Corporate Reputation

o Developing cross-stakeholder communications strategies for external amplification in line with Hyatt's purpose of care

o Providing strategic counsel on World of Care storytelling and reporting, including story mining and distilling complex topics into digestible messages and narratives

o Measuring and analyzing storytelling impact and using insights to inform ongoing communication strategies

• Issues Management

o Participating in real-time issues and crisis response management

o Exhibiting rapid-response best practices

o Monitoring industry landscape for potential issues and serving as a communications partner to subject matter experts

Qualifications
Experience Required:

•10+ years in corporate communications (or public affairs-related positions) experience with corporate reputation and issues/crisis communications required.

•Degree in marketing, PR, communications, journalism, or related field of study

•Proven experience collaborating effectively with global and cross-functional partners, and prioritizing the most urgent and important business needs

•Extremely sound, consistent judgment

•Ability and willingness to operate in a fast-paced, complex corporate environment

•Ability to manage multiple projects and adjust priorities to meet changing needs to meet deadlines and produce deliverables

•Strategic thinker with excellent listening skills

•Excellent public speaking and presentation skills

•High degree of personal and professional savvy and experience to inspire confidence at all levels of the organization

•Ability to lead through consensus, strong mentoring orientation

•Strong empathetic orientation and high level of personal commitment/caring, unquestionable integrity

•Proficient, solid working knowledge of Microsoft Office Suite

•Proactive, creative problem solver

•Excellent networking and relationship-building skills

•Ability to travel globally as required (approximately 10-25%)

Experience Preferred:

•Travel/tourism/hospitality experience a strong plus

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.

The salary range for this position is $108,800 to $140,000. This position is also eligible to earn incentive awards, an annual bonus, etc.

The final salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.